Sujeyn Fields Email & Phone Number

San Antonio, Texas Area

Program Manager for three programs (Psychological Health Intensive Outpatient Program[PHIOP]; Virtual Behavioral Health [VBH]; Organizational Inspection Program [OIP])Assist Army Medical Command in developing policies, procedures, and new and innovative intervention strategies for Region-wide implementation and sustainment of Behavioral Health Service Line Programs to include VBH, PHIOP, and OIP. Provide continuous guidance and oversight for standardized development and sustainment of IOP, VBH, and OIP services throughout Region Health Command-Central (RHCC). Retrieve and analyze data and provide adequate feedback to each MTF. Conduct site assistance visits and Inspection Visits to RHCC facilities to identify and manage existing risks by reviewing program implementation and compliance, provide training, guidance and assistance as necessary. Analyze program for any deficiencies, brief findings and make recommendations for program improvements. Document visits through a written report. Perform analysis to increase high quality practices using measurable metrics to support a process improvement plan for psychological health and trauma related issues. Follow written policies and Standard Operating Procedures (SOP) for best MTF support and guidance. Conduct monthly meetings with clinical and administrative managers to disseminate higher HQ information and guidance pertaining to effective implementation of programs and to receive MTF feedback. Provide strategic oversight and support to VBH services provided through RHCC Hub and VBH services provided MTF to MTF. Coordinate with RHCC Hub and MTFs to obtain clinical and administrative data; develop data management procedures that facilitate analysis to support decision making for Commanding General and key leadership at RHCC. Develop charts, graphs, and presentations as necessary to present to senior leadership to pinpoint relevant information on infrastructure, available services or make recommendations to recapture care.

San Antonio, Texas Area

Data Analytics Independently and proactively identify the need for data analysis, reports and statistical reviews for the regional Behavioral Health Service Line (BHSL) and Warrior Resiliency Program (WRP). Use facts and supporting documentation when analyzing specific data. Develop systems to compile and analyze statistical data to assess program effectiveness. Provide recommendations based on the workload analysis and forecast the impact on the ROI of Virtual Behavioral Health (VBH) programs. Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Proficient in writing reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups, clients, and customers. Work multiple concurrent projects and able to balance tasks and prioritize accordingly in. Provide administrative and expert technical support to regional VBH initiatives. Expert use of applications used to place appointments such as AHLTA, HAIMS, AVHE and CHCS. Perform daily, weekly and monthly Data Analysis and Data Mining.Regional Video Teleconference SpecialistPrimary technological liaison between RHC-C HQ Information Management Department and Clinical Operations Directorate. Provide video teleconference and technological support for Tele-Behavioral Health (TBH) programs in support of The Surgeon General’s Comprehensive Behavioral Health System of Care-Campaign Plan. Provide user training on TBH VTC equipment. Sustain inventory management valued at almost $4.5M. Regional point of contact for one seven video teleconference field technicians that provide ongoing maintenance and accountability of VTC equipment. Communicate issues and make succinct recommendations to the MTF and RMC leadership with respect to TBH VTC support issues. Work closely with Program Managers to recommend the best possible solutions for their Video Teleconference needs.

Corpus Christi, Texas Area

Worked for various contracts in support of Chief of Naval Air Training’s mission. S4, Inc. (Jan 2009 – Sept 2011) USI, Inc. (Oct 2006 – Dec 2008) SAIC (Sept 2006 - Sept 2006) Probado Technologies (Jan 2001 – Aug 2006)Telephone Contact Officer (TCO) for CNATRA. Participate in weekly meetings with Base Communications Office Manager to follow up on ongoing projects and keep track of proper billing. Evaluate and provide estimates for copper-line cuts. Review installations or service changes to ensure they meet requirements. Work closely with the Telephone maintenance department to ensure all telephone related issues are resolved in a timely manner. Assist the Business Communications Office in troubleshooting phones and voicemail boxes with known issues. Familiar with Nortel Networks voicemail system, Meridian voicemail systems. Troubleshoot issues with the phone system.

Corpus Christi, Texas Area

Worked for various contracts in support of Chief of Naval Air Training’s mission. S4, Inc. (Jan 2009 – Sept 2011) USI, Inc. (Oct 2006 – Dec 2008) SAIC (Sept 2006 - Sept 2006) Probado Technologies (Jan 2001 – Aug 2006)Responsible for providing day-to-day support to end users for workstation, network server applications, and hardware for the Chief of Naval Air Training Enterprise Wide Network. Conduct routine hardware and software problem recognition; research, isolate, resolve, and follow-up steps in accordance with specified guidelines. Support Chief of Naval Air Training (CNATRA) in the continued operation of appropriate legacy operations. Respond to Remedy Service Tickets to troubleshoot and repair various hardware and software issues as well as track customer feedback to help identify any problem trends. Work closely with high-end military and civilian users, including Rear Admiral, Chief of Staff and Captains, to provide primary support to their technological and media needs. Ensure that workstations perform at optimum levels by implementing operating system enhancements that will improve the reliability and performance of the systems. Carry out research for new technology requirements to meet customer demands. Maintain daily logs and reports for review of ongoing operations. Install, configure, troubleshoot and maintain hardware and software to ensure the availability and functionality of systems. Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems. Fulfilled 24-hour or less turnaround on all technical requests, minimizing system downtime to less than 72 hours; establish priorities and build strong relations with all clients.

Corpus Christi, Texas Area

Worked for various contracts in support of Chief of Naval Air Training’s mission. S4, Inc. (Jan 2009 – Sept 2011) USI, Inc. (Oct 2006 – Dec 2008) SAIC (Sept 2006 - Sept 2006) Probado Technologies (Jan 2001 – Aug 2006) Managed over $500K worth of inventoried equipment, including videoconferencing equipment, projectors, laptops, and various hardware peripherals. Maintain strict item control tracking, item whereabouts, and usage. Experienced with video conference networks such as H.320 & H.323 call-types using ISDN, T-1, DVSG and TCP/IP. Primary assistant to Program Manager for Video Teleconference (VTC) and Telephone related matters. Team lead for audio / visual department. Make certain team is in compliance with contractual requirements and hardware specifications by keeping inventory and recommending changes. Responsible for scheduling, monitoring, and conducting video conferences over five different sites in three different states using MGC MCU Accord 100. Forecast technology needs and demonstrate leadership, proficiency, accuracy, and attention to detail in accomplishing assigned duties. Ensure that VTC systems perform at optimum levels by implementing operating system enhancements that will improve the reliability and performance of the systems. Carry out research in the appropriation of new VTC requirements to meet customer demands. Configure, troubleshoot and maintain VTC systems to ensure the availability and functionality of systems. Perform complex computer system trouble restoration on conferencing and communications equipment including Polycom MGC-100 Video Bridge. Assist in design and implementation of VTC systems. Maintain liaisons with GSA vendors and US Navy personnel. Supervise, install, and maintain audio and visual upgrades; complete preventive and corrective maintenance. Train employees and new personnel on use of new and/or existing equipment. Test and analyze VTC hardware and software malfunctions to resolve physical and logical problems.

Team lead for audio / visual department.Experienced with video conference networks such as H.320 & H.323 call-types using ISDN, T-1, and TCP/IPMaintain daily logs and reports for review of ongoing operations.Perform complex computer system trouble restoration on conferencing and communications equipment including Polycom MGC-100 Video Bridge.Supervise, install, and maintain audio and visual upgrades; complete preventive and corrective maintenance.Train new employees and new personnel on use of new and/or existing equipment.

Corpus Christi, Texas Area

Provide software and hardware support for PCs and MACs for Faculty and StaffTroubleshoot problems over the phone and assigned to appropriate second-level support.Occasional on-site troubleshooting.Promoted to assist Software Support Specialists, second level support, in troubleshooting.

Bachelors Of Business Administration, Management Information Systems

Computer Application; Business, Systems Analysis and Design, Management Information Systems, Business Decision Support Systems, Business.

H, H.S.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Bachelor Of Business Administration - Bba, Management Information Systems, General