Stephanie Flower Email & Phone Number

Horseshoe Bay, Texas, United States

After 29 years in the Oil & Gas industry, I started my next adventure moving toward retirement. I will be spending my days looking at fairways and greens.

Horseshoe Bay, Texas Area

Houston, Texas Area

Houston, Texas Area

As a key contributor and primary point of contact with the sales teams to drive successful customer adoption account growth.Activities include:• Work with the client’s business and account teams to identify business needs• Create strategic account plans • Define appropriate business/technical solutions• Project management from discovery to delivery• Drive account development• Evangelize technology advantages • Insure client success

Houston, Texas Area

Equipped clients to fully use Autodesk software, including the Plant Design Solution, for various projects through training and direct assistance. Guided client companies in such industries as AEC/ENI and manufacturing in the creation of standards and workflows as part of solution use.➢ Served as a knowledgeable manager-level resource from pre-sales to delivery, consistently delivering high-caliber service through customer engagement scoping, estimation, delivery, and completion.

Houston, Texas Area

Customer Success Manager (2010 – 2014)Championed Autodesk applications and services to a broad customer base, driving quantifiable results through the Enterprise Business Agreement programs. Defined client success criteria, assessed business proposals outlining service scope and analyzed application usage metrics. - Expedited delivery of high-quality responses to participants in the Named Account Program as the direct liaison handling special customer requests. - Instituted measurably successful process improvements to maximize use of Autodesk solutions, including by performing technology gap analyses and analyzing existing project workflows. Elevated consulting service engagement value from 15%-20% of the original engagement. - Devised strategic account plans, nurtured customer relationships, and helped maximize opportunities as a key resource collaborating closely with Account Executives and Consulting Managers.

Houston, Texas Area

Facilitated solution sales, crafted implementation plans, and assisted with technical support and consulting services, and heightened product awareness in direct support of major account representatives. Cemented customer success, satisfaction, and retention by leading discovery meetings, evaluating existing workflow, noting potential improvements, and detailing implementation strategies. Directed on-site training and coordinated project support. - Captured $20M in initial customer engagements, testing, support, and commercialization by penetrating the Americas markets as a member of the global business development team.

Houston, Texas Area

Trained and delegated tasks to four professional services consultants. Installed Bentley Plant Design software (AutoPLANT P&ID and Data Manager) for numerous clients across multiple industries. - Innovated courseware, relaying feedback to Product Managers and Development Teams.