Thiago Stefanini Faria Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brasil

Campinas, São Paulo, Brasil

• Performing advanced diagnostics and troubleshooting by following standard procedures, quickly identifying the causes of issues, and replacing faulty components with minimal customer and business disruption.• Preparing, installing, and decommissioning equipment, as well as having a holistic understanding of the functions of and interactions between network and server equipment.• Scheduling and coordinating work window activities with outside teams.• Training and mentoring new hire technicians through on-the-job training and providing direct guidance on specific tasks.• Building values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.• Having pride and a sense of accountability for the service quality, completeness, and resulting user experience.• Maintaining a critical environment and playing a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services.

Nova Odessa, São Paulo, Brasil

• Providing first-level IT support to over 1000 users (students and teachers) in two academic units, troubleshooting technical issues and supporting tools/applications.• Managing IT assets and supporting end-user equipment such as laptops, tablets, and mobile phones.• Conducting preventive maintenance activities to optimize the performance and reliability of desktops, laptops, servers and network devices.• Creating and maintaining IT documentation related to operational activities.• Managing access control to applications and systems, ensuring proper permissions and handling Group Policies.• Implementing infrastructure upgrades including switch and server setups, network configurations (access points, routing settings, Active Directory / DNS, etc.), and organizing computer lab projects.• Performing rack deployment and organizing structured cabling systems to facilitate infrastructure upgrades.• Demonstrating a proactive mindset and staying up to date with new technologies.

Americana, São Paulo, Brasil

• Providing prompt and comprehensive user support to end-users, assisting in troubleshooting technical issues.• Assisting in the installation, configuration, and maintenance of computer systems and peripherals.• Conducting preventive maintenance activities to ensure the optimal performance and reliability of computers and network devices.• Supporting the IT team in deploying and implementing hardware and software solutions.• Assisting in monitoring and maintaining the data center infrastructure.• Collaborating with team members on IT projects, contributing to the successful completion of tasks.

Specialization, Computer Networks

Technologist, Information Security

Technical, Information Technology

Foreign Language, English