• Evaluate internal controls, policies, procedures, and mechanisms to ensure compliance with Federal, State and Local laws, program rules, regulations, and/or financial restrictions.• Identify and assess areas of risk and vulnerability, proposing, developing and/or implementing quality improvement systems or relevant processes to mitigate issues.• Monitor program performance indicators and operational activities by compiling and analyzing data from various systems.• Analyze over 5,000 data points to generate timely, comprehensive reports on program metrics, error trends, demographics, and special data requests. • Coordinate with state and local offices to facilitate rental assistance for more than 500 low-income households, disbursing over $500,000 in aid.• Lead a process re-engineering project that optimized and consolidated end-to-end service processes; restructuring communication flow across 10 departments and reducing paperwork by 75%.

• Coordinate and manage the scheduling of hearings related to 7 Public Housing communities, 1600 Section 8 voucher holders, and RAD Housing Programs, ensuring timely and efficient resolution of disputes.• Plan and prepare for weekly hearings by reviewing case files, gathering relevant documentation, and understanding applicable HUD, state, and local regulations.• Facilitate fair and impartial hearings by presiding over proceedings to ensure all parties are heard and due process is followed. • Render decisions based on a comprehensive analysis of facts presented during the hearings, applying relevant legal standards, policies, and regulations.• Communicate decisions clearly and concisely in written form, providing detailed rationale and legal basis for each ruling.• Maintain comprehensive records of hearings, decisions, and related documentation to ensure compliance.• Collaborate with legal counsel and other stakeholders to address complex cases and ensure decisions are legally sound and defensible.

• Manage and coach 200+ agents and 10 supervisors on professional, successful mission-oriented sales techniques• Create and foster a healthy competitive remote environment that will incentivize agents and help the organization attain corporate goals on a daily and weekly basis• Virtually supervise and coordinate the workflow of 200+ agents with up to 12 campaigns while maintaining a $2.00 Dollar Per Contact along with 90%+ CC • Create and maintain multiple databases using Power Query and BI Tools to measure, monitor and project data • Communicate with corporate office, Board of Directors and Directors with hourly results, call forecasting and expected results in order to ensure maximum contacts, contact rate, DPH and credit card results

• Coach and develop agents on professional, successful mission-oriented sales techniques for Progressive Democratic Organizations• Create and foster a healthy competitive environment that will incentivize agents, supervisors and support staff to help the organization attain corporate goals on a daily and weekly basis• Supervise and coordinate the workflow of 100+ agents in efforts to raise awareness and funds for National Democratic causes such as the Democratic Senatorial Campaign Committee, Emily’s List, Tammy Baldwin for Senate and others• Ensure all associates are well versed on call center policies and procedures as well as up-to-date relevant community, social and national events that relate to voting rights, special elections, pending legislation and political appointments• Communicate with corporate office and other floor-managers with hourly results, call forecasting and expected results to ensure maximum contacts, contact rate, Dollars Per Hour (DPH) and conversion

• Develop and execute recruiting plans to identify, attract and motivate top-quality potential candidates that are willing join the effort fight voter suppression and help democrats win back the senate, house and other seats• Network through industry contacts, association memberships, trade groups and employees• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation• Evaluate through digital and in person assessments to ensure that quality candidates are hired and retained• Provided training to employees on human resources policies, procedures, and regulations while ensuring compliance with all HR standards and legal requirements

• Handle outbound calls for various political campaigns and organizations. • Prep daily with updated information regarding several political factions and groups• Engage in direct contact and communication with donors in efforts to solicit continued support• Communicate with potential donors and convert non-donors into contributors for specific campaigns

•Planned and developed strategies for the development and growth of a new record label•Developed and implemented marketing strategies to build brand awareness•Wrote, maintained and followed up on various contracts with musical artist, musicians, writers, and publishers•Coordinated with others to set up national and local events for label’s artist to perform

•Structure and organize short, mid, and long range Marketing Plan & Strategy for a medium sized church•Ensure integrity of analyses through rigorous attention to detail and validation of data including adherence to all compliance and security procedures•Organized company leadership to delve into deep analysis around business concepts, driving the business and discussions with partners•Design and implement marketing scheme for company awareness and business growth•Development of presentations; turning data and analytics into visual effects that can be easily understood by business partner

•Handled various and complex criminal, juvenile, domestic and civil law issues•Planned marketing strategy to saturate county and surrounding locale with my office opportunities•Litigated various cases in both district and superior Court (Civil, Business, Criminal & Domestic)•Negotiated various settlements with opposing attorneys, companies, and other entities•Engaged and provided valuable insights and feedback to clientele and business associates, discussing complicated business/legal problems/solutions, while providing fact based solutions

•Reviewed voluminous documents for clients to determine relativity, responsiveness, importance, and privilege•Recorded and documented important documents to prepare clients for possible litigation•Worked in individual capacity as well as in large groups to expedite review of documents •Detailed findings and reported all inconsistencies to supervising authorities

•Responsible for legal research and preparing briefs for respective cases•Trial preparation and litigation for criminal, domestic, contempt and juvenile matter in civil, district and superior court•Applied legal analysis and problem solving skills to dig into strategic initiatives and business problems, supporting both growth efforts and defining complicated legal/business issues•Organized and participated in deep analysis around business/legal concepts, driving the business •Managed day to day operation of Office including Billing, Marketing, Record Keeping and Client Management

•Responsible for legal research and preparing briefs for respective cases•Trial preparation and litigation for criminal, domestic, contempt and juvenile matter in civil, district and superior court•Interviews perspective and retaining clients in efforts to get detailed and accurate records of the issues at hand•Negotiated and conferred with various entities in attempts to resolve confrontational matters•Managed day to day operation of Office including Billing, Marketing, Record Keeping and Client Management

•Managed customer accounts from initial contact to delivery of good and services•Developed creative marketing plans and company events to increase brand awareness and company profits•Managed many of the day to day operations from accepting payments, collections, balancing, and deposits

•Assisted at-risk youth in finding employment and internships as well as aided in educational services•Covered two counties with a caseload of up to 60+ participants of varied backgrounds and familial issues•Helped find, apply, and maintain grants to cover program and employment standards•Kept and reported detailed records of finances, participant participation, alternative services•Maintained records to report to state and local official to show compliance with all legal standards