- Strategy Development: Designing RPA solutions that meet client requirements and are scalable & efficient, leading the development of RPA strategy, and testing automated workflows using Blue Prism. - Client Engagement & Integration: Engaging with clients to understand their business processes and integrating RPA solutions with existing systems & applications to ensure seamless operation.- Testing & Maintenance: Conducting thorough testing of automated workflows to identify and resolve… Show more - Strategy Development: Designing RPA solutions that meet client requirements and are scalable & efficient, leading the development of RPA strategy, and testing automated workflows using Blue Prism. - Client Engagement & Integration: Engaging with clients to understand their business processes and integrating RPA solutions with existing systems & applications to ensure seamless operation.- Testing & Maintenance: Conducting thorough testing of automated workflows to identify and resolve any issues or bugs, and providing ongoing maintenance and support for RPA solutions, including troubleshooting, and fixing problems as they arise.- Documentation: Documenting the design, development, and implementation of RPA solutions for future reference and training purposes.- Collaboration & Stakeholder Management: Collaborating with business analysts, stakeholders, and other team members to understand requirements and ensure that automated solutions meet business needs, while also managing relationships with stakeholders, including clients, vendors, and internal teams throughout the project lifecycle Show less

- Implementing Robotic Process Automation solutions in accordance with Blue Prism standards and best practices.- Developing, testing, and deploying processes into production using Blue Prism.- Creating project cycle documents and obtaining signoffs from stakeholders.- Tracking and monitoring project deliverables to ensure timely completion.- Providing post-implementation support for a smooth transition and user adoption.- Resolving issues and maximizing operational… Show more - Implementing Robotic Process Automation solutions in accordance with Blue Prism standards and best practices.- Developing, testing, and deploying processes into production using Blue Prism.- Creating project cycle documents and obtaining signoffs from stakeholders.- Tracking and monitoring project deliverables to ensure timely completion.- Providing post-implementation support for a smooth transition and user adoption.- Resolving issues and maximizing operational efficiency by troubleshooting logs post go-live.- Working across all phases of the Blue Prism project lifecycle.- Preparing documentation for approval and sign-off at each stage gate. Show less

- Work on design and configuration of multiple networks (predominately GPON Fiber and Ethernet aggregation).- Manage escalations in the technical and managerial space to support the service activation process.

- Delivery of Services on multiple networks primarily focusing on GPON Fibre, Ethernet aggregation and Wireless.- Configuration of customer services on a wholesale broadband network.- Testing of services prior to customer handover to ensure a high level of quality. - Proactively identify potential issues effecting W/RSP's and internal customers.- Performing network changes and keeping the configuration up-to-date and in line with the services activated.

* Installation, configuration, support and management of Red Hat and Linux (6.4, 6.0, 5.7) based servers and storage.* Monitor system capability and performance whilst working with the internal teams to develop plans and strategies for upgrades or replacements.* Maximize the availability and performance of IT servers and storage systems.* Provide advice on and assess new hardware and hardware upgrades and new versions of operating systems, software and other applications.*… Show more * Installation, configuration, support and management of Red Hat and Linux (6.4, 6.0, 5.7) based servers and storage.* Monitor system capability and performance whilst working with the internal teams to develop plans and strategies for upgrades or replacements.* Maximize the availability and performance of IT servers and storage systems.* Provide advice on and assess new hardware and hardware upgrades and new versions of operating systems, software and other applications.* Performed network administration by configuring DNS, DHCP, NTP, NFS and monitored and analyzed routing, VLAN planning and designing, VPN connection to ensure connectivity and security of Main Site, datacenter and Web servers.* Performed configuration in Router/Switches and do health check on regular basis.* Perform planned activities/upgrades and follow SOP/MOP (including system backup and restore) and Industry best practices for implementation and integration.* Facilitate change management by formulating, testing and managing the implementation of plans for the introduction of new or upgraded hardware, operating systems and platforms. Show less

* Monitoring and troubleshooting of Acision nodes such as SMSC (Short message service center), MMSC (Multimedia message service center), MCA (Missed call alert) HSP (High speed Proxy/ WAP gateway), OMG (Open messaging gateway), CBS (Cell Broadcast system) and PSA (Pre-delivery Service Agent).* Performing 2nd level analysis and investigating root cause of the issue.* Attend weekly review meeting with Customer.* Handle all escalations from L-1 and provide resolution.* MOP… Show more * Monitoring and troubleshooting of Acision nodes such as SMSC (Short message service center), MMSC (Multimedia message service center), MCA (Missed call alert) HSP (High speed Proxy/ WAP gateway), OMG (Open messaging gateway), CBS (Cell Broadcast system) and PSA (Pre-delivery Service Agent).* Performing 2nd level analysis and investigating root cause of the issue.* Attend weekly review meeting with Customer.* Handle all escalations from L-1 and provide resolution.* MOP preparation for fixing the system defects.* Installing configuring User Account, Modifying/Deleting User Account.* Ensured the uptime of the production servers, audited and applied the official system patches installation, monitored status and performance of servers and responded system issues immediately to minimize the system outage time.* Developed shell scripts to deploy automatic and configurable database environments backup and replication functionalities to fully support management requirements. Show less

* Provide updates to the business and real time management of Critical/ Major Faults.* Ensure the handover between teams are smooth, efficient and complete and see to it that required activities on each shift i.e. reports, routines and health check of nodes are completed.* Liaison with other operational groups within HMS, Hutchison or Suppliers.* Ensure all Management escalations are accurate and within process timelines.* Maintain a log of system issues and follow up on… Show more * Provide updates to the business and real time management of Critical/ Major Faults.* Ensure the handover between teams are smooth, efficient and complete and see to it that required activities on each shift i.e. reports, routines and health check of nodes are completed.* Liaison with other operational groups within HMS, Hutchison or Suppliers.* Ensure all Management escalations are accurate and within process timelines.* Maintain a log of system issues and follow up on progress of long-term trouble tickets.* Appropriate follow-ups, increasing the customer satisfaction. Show less

* Member of a 24 by 7 shift schedule monitoring alarm events on the 3G Packet, CDMA network, Paging, 3G Content & Messaging platforms, Business Support Systems (eg: Customer Care systems, Billing systems, IVRs), TCP/IP networks & Corporate IT network.* Troubleshooting, live handling and monitoring of all problems related to GPRS VAS nodes like SGSN,GGSN,SMSC, MMSC.* Co-ordinate with content provider during campaigning of bulk SMS and MMS.* Perform 1st level fault diagnosis and… Show more * Member of a 24 by 7 shift schedule monitoring alarm events on the 3G Packet, CDMA network, Paging, 3G Content & Messaging platforms, Business Support Systems (eg: Customer Care systems, Billing systems, IVRs), TCP/IP networks & Corporate IT network.* Troubleshooting, live handling and monitoring of all problems related to GPRS VAS nodes like SGSN,GGSN,SMSC, MMSC.* Co-ordinate with content provider during campaigning of bulk SMS and MMS.* Perform 1st level fault diagnosis and rectification on all systems to ensure fault is rectified within agreed SLA’s.* Create and update network trouble tickets and liaise with Content Providers during outages. Show less