Shauna G. Email and Phone Number

As an HR professional, I conduct comprehensive data audits across multiple HR systems to ensure data integrity and compliance, while implementing corrective actions as needed. I support information requests, including employment verifications, subpoena requests, and personnel file access, ensuring timely and accurate responses. By continuously monitoring the ServiceNow ticket queue, I prioritize and address tickets based on urgency, impact, and Service Level Agreements (SLAs). Utilizing case management tools, I respond to and track employee and manager inquiries, adhering to SLAs for resolution. Additionally, I manage the off-boarding process, including terminations, equipment retrieval, PTO payouts, and coordination with payroll for accurate final settlements. I also administer HR operations processes, providing comprehensive support for pre-hire, onboarding, and off-boarding needs for both employees and supervisors.

I led and managed a team of 12 employees, driving the achievement of both departmental and organizational goals. By monitoring team performance metrics, I implemented strategies to enhance efficiency and consistently meet or exceed established targets. In collaboration with the finance department, I conducted placement and rate audits to ensure accuracy and compliance. I oversaw approvals for placement and services related to licensed care placements, ensuring adherence to standards and procedures. Additionally, I ensured the timeliness and accuracy of placement data to support effective decision-making and operational efficiency.

I implemented HR policies, ensuring compliance with company standards and legal requirements, while providing guidance to both employees and management. I addressed employee concerns, resolved grievances, and promoted a positive work environment. Additionally, I maintained employee records and conducted audits for accuracy. I handled HR transactions like promotions, terminations, and payroll updates, leveraging HR systems to efficiently manage inquiries and processes. I also supported company-wide initiatives, including diversity, inclusion, and employee engagement programs.

I managed job board postings across major platforms to attract qualified candidates and streamline recruitment. I scheduled and conducted candidate screenings and interviews, ensuring alignment with the organization's needs. I facilitated the new hire process, including orientations and training, for smooth employee integration. I processed pre-employment background checks and drug screenings, addressing any adverse actions. Additionally, I enhanced employee engagement and contributed to a positive organizational culture. I conducted exit interviews, managed off-boarding processes, and worked closely with management to address HR challenges and improve operational efficiency and employee satisfaction.

I organized and managed new hire orientations and training sessions to ensure smooth onboarding and integration of employees. I maintained and updated personnel files with accuracy and confidentiality, adhering to organizational policies and legal requirements. I oversaw and tracked compliance with Department of Transportation (DOT) regulations for truck drivers, managing certifications and documentation. Additionally, I supported conflict resolution by addressing and mediating employee disputes to foster a positive work environment. I managed HR systems and databases, ensuring accurate and up-to-date employee records and HR metrics.