• Transform the ways of working from a project-based to a product-based organization• Advocate the new GSK culture activation in Tech• Lead a team of high performing individuals who provide Product Delivery, service management, oversight and interface with the strategic supplier and GP&T Tech Product Teams• Serve as the primary contact for Global Business Units

• Lead a team of high performing individuals who provide Product Delivery, service management, oversight and interface with the strategic supplier and GP&T Tech Product Teams• Serve as the primary contact for Global Business Units• Transform the ways of working from a project-based to a product-based organization• Advocate the new GSK culture activation in Tech

• Provide leadership and interface for regional business units. • Oversee the strategic supplier and internal teams providing service management. • Lead continuous improvement initiates to enhance the SLA and OLA targets and metrics.• Develop and maintain management processes and controls, to ensure quality is maintained to meet business objectives. • Ensure the defined services capacity meets GSK business demand.

During my tenure at Shell, I managed the upstream IT Budget, involved in cost recovery from end businesses, manage IT contracts, licenses and involved in IT vendor consolidation exercises. In my recent role, I was instrumental in stabilizing and structuring the S4 landscape’s service Operate functions along with the Product Owner.I was accountable for the service delivery of S4 ERP tenants for upstream business. Set up the Change, Problem, and run-book review processes. I also supported the release manager in the S4 release activities. Responsible for Secure and Reliable IT Operations of S4HANA platform for Upstream BusinessAccountable for Services of S4HANA Cloud Tenants for multiple regionsStreamline and stabilize services from the new S4 platformReview Upstream ERP Service Performance with BusinessResponsible for IT Change & Problem management for S4HC tenantsManage the quarterly releases for S4HC tenants for Operate space

Review Upstream ERP Service Performance with SuppliersChair Quarterly Service Forums with Business and IT SponsorsResponsible for IT Contracts, Licenses, and RFSSupport ERPSOM GM in IT Budgeting & R&M Spend and involved in ERP Cost recovery from BUResponsible for tracking Budget Burn Rate, Growth, and CTOManage the IT Supplier InteractionsExposures:Involved in review of Enterprise-wide Application Operate Managed Service ContractDerived the Membership Agreement and Business SLA for ERP Service to Business Units

Accountabilities: Support Core Banking – Commercial Lending, Term Deposits, Product PricingBusiness Analyst to develop Lending Product bug fixesLead SAP Core Banking Commercial Lending TeamSplunk Automation for SAP monitoring and Error controlRobotic Process Automation using Blue Prism and Propritory Automation ToolMentor 16 associates and scaling them up in their respective skills. Accenture Celebrate Excellence (ACE) Award 2017

Significant exposure in various aspects of ITSM, Incident & Problem Management using Remedy, HP Service Now, Risk Management using SOX, Operations and Transition Management, Managing Client SLA/ KPI, Production Support Develop Splunk Dashboards with complex queries, Configuring Forwarders, and File monitorsExperienced in developing Process Automation using RPA tools like BluePrism and CRPProven ability in identifying client’s need translated into technical solutionsProficient in ERP project stages including requirements determination, gap analysisBusiness process reengineering, issue resolution, testing, training, go-live assistance, and post-implementation support, managing escalations, issues and risksExtensive global exposure in client interactions Articulate communicator with the ability to blend technical expertise with interpersonal skills while interacting with cross-functional teams and vendorsSAP Core Banking - (Term Deposit, Business Partner, Product Pricing), SAP FI - (GL, Fixed Assets, MDM), Data Integrity, Interface ManagementExposure to various ERP Products and SupportProfessional enhancements during the period:• Gained knowledge in ERP - SAP, Splunk, RPA Tools like BluePrism & CRP• Developed strong skills in People Management• Earned knowledge in the Banking & Financial and Accounting Domain

Accountabilities:Manage the Data Integrity Team handling complex systems with SAP & Legacy systems – SAP, Back Office Accounting Systems and Reconciliation SystemsManage IT operations/ transition management including management of ERP Establish Internal controls/mitigation of potential Operational risks Manage Month / Year End closing for FA ledger and control period close in SAPWorked on Asset Accounting, Master Data Maintenance, and GLConsistent improvement plans based on evaluation of metrics and control chartsSpearhead SAP support operations team catering to multiple regions - Australia, Asia, UK and US Key Highlights: Rendered L2 production support for SAP including post-go-live of GL Migration projects (Hypercare) Played a key role in the transition of L2 SAP production support & MDM for Banking client for 4 regions Australia, Asia, US and UK and transition of SAP Data Integrity Management for the UK based Travel and Tour ClientCentralized the Interface Suspense Management activity to the current SAP Support team and released Headcount

Understand and propose IT solutions. Liaison with sales & delivery (Technical) team for finalizing the solution and Client interactions. Strategize the solution development evaluating risks, assumptions and dependencies where ever applicable.

Team Building, Requirement analysis, Client interactions, demos and presales activities

•Review and inputs for Software Requirement Specification•Coding, Unit Testing, Product Maintenance with Bug resolution and Critical design change requests

•Estimation of testing cycles, Building Test Design specifications, Test case specifications•Developing Test scripts through automated testing, Manual testing, Regression testing, Integration testing, Performance Testing, Translation Testing of the fully developed code

•Coding, Unit Testing, of customized Solutions•Interaction with clients for requirement collection•Product delivery and Maintenance with Bug resolution