Sarah Gantert Email & Phone Number

My role is always changing. Current focus: *Customer Education (resource development)* Applying AI in the support process.

* Customer/client education, onboarding, and training.

Panajachel, Guatemala

consultant for the role of administrative director.

Panajachel, Guatemala

-Humanities teacher-Fundraising Coordinator

Greater New York City Area

Helping teachers save time so they can spend it doing what matters most: Making meaningful connections with their students. Achievements/Career Growth highlights:● Onboarded customers with a focus on improving time to value● Authored self service training manuals, blog posts, and a customer-facing self service portal● Operated the Kiddom Helpdesk with an average response time of less than 60 seconds● Documented customer feature requests and interfaced with product and design teams to refine coreproduct roadmap● Created and tracked KPIs using Salesforce, Keen, Intercom, and Fullstory to drive customer engagement● Managed customer relationships while maintaining a 100% retention rate

Greater New York City Area

I traveled the United States delivering hands-on, innovative, and problem/inquiry based professional development to teachers. ● Planned, negotiated, and closed a multi-year professional development deal● Managed relationships with edtech partners to create professional development plans.● Developed online learning modules● Revised and updated existing professional development materials and plans

Downingtown, Pennsylvania

Founding staff member, classroom teacher, team leader, and technology integration specialist. ---● Wrote international studies curriculum and created project based learning experiences● Taught International Studies, IB Psychology, and IB Theory of Knowledge● Project managed complex technology integrations, including LMS, in classrooms● Level 2 Google Certified Teacher; Microsoft Innovative Teacher

Classroom teacher with a PBL/IBL focus● Taught US History and AP Psychology● Created a new East Asian Studies class and wrote curriculum from scratch● Raised school AP Psychology scores from an average of 2 to 4

Master Of Arts - Ma, International Relations

Concentration in International Development

Master Of Science (Ms), Secondary Education: 21St Century Teaching And Learning

MS in Secondary Education with a focus on technology integration and problem/inquiry based teaching and learning.

Bachelor Of Science (B.S.), Secondary Education/History