Svetlana Garaev Email & Phone Number

Calgary

I am working with a dynamic group of professionals to deliver and maintain information solution for various business groups at Keyera. The ultimate goal of our efforts has been providing the internal customers with valuable accurate information to support their main business and to make it more efficient. Varying in scope, the solutions often lead to the re-evaluation and modernization of business processes within and across teams, the introduction of new technologies and practices, and each solution comes with its own flavour of changes and their impact on people.All in all, this is a position with a unique set of requirements for professional and soft skills, for both flexibility and determination, knowledge of tools and understanding of people. It demands the same level of attention and presence in business groups, Records Management team, and IT department.Living and breathing the IT air gives an advantage - it allows to maintain much needed awareness of IT capabilities and initiatives, to ensure the high availability of the information solutions and the healthy running of any technological pieces of those.This is a thrilling and developing role whose description does not easily fit a short bulleted list format.

Calgary, Canada Area

Functioning in a combined role of a business and system analyst and working on requirements and solutions for new products • Developing functional specifications and GUI prototypes • Engaging business stakeholders and end-users to refine requirements • Validating system design against business requirements • Providing day-to-day support of the requirements• Participating in the release/iteration planning to ensure the most efficient development and testing process• Proactively highlighting issues and concerns, recommending alternative approaches and solutions• Carrying out knowledge transfer sessions for internal teams• Assisting with QA (creating test scenarios, participating in bug reviews and prioritization)• Contributing to the team’s success in every possible way

Calgary, Canada Area

•Established the company’s standards in printed and video training materials•Promoted the move to more technologically advanced, HTML- and XML-based content management systems•Created an initial base of video training •Updated and maintained existing end-user documentation •Documented system components and data flows •Developed GUI prototypes for several internal tools and external products

•Worked as part of the Product Introduction Group, which dealt with various aspects of introducing new products and features to the market•Managed release notes•Determined and communicated the impact of new development on the existing client base and internal operational support•Created customer-facing technical overviews and briefs on various product components and features•Documented data flows, system architecture and other “AS IS” states of the system •Participated in the design and requirement gathering of new product features •Created and maintained content for the company’s online technical center •Prepared training materials for the company’s products and their specific features•Mentored new and junior team members

•Wrote developer guides for the company’s platform and modules for trading relationship management (TRM) solutions for prime brokerage industry.•Wrote user guides for TRM software•Proofread and edited user and developer guides•Created templates for online documentation

•Wrote and updated user guides for telecom products•Proofread and edited marketing documents •Created a dictionary of company-specific terms•Assisted in preparing training materials for the company’s products

• Wrote and updated user guides and APIs for various customers(ICQ, Sheer Networks, Retalix and more)• Created templates for printed and online documentation

• Responsible for building the journals’ contents• Translated scientific, marketing, and news articles