Samuel Gaud Rivera Email & Phone Number

111 Carr #2 Suite 203, Guaynabo, Pr 00966

*Assist sales team in executing and achieving their business plans.*Resolve internal and external technical support requests or issues related to product selection,application, specification, installation, etc...*Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues*Extensive interaction with customers, partners and team via phone and email.*Travel as needed with outside Sales Team to support presentation and trade show activities.*Maintain expert level of product knowledge and application.*Listen, understand and convey customer requirements.*Travel to project sites to preform start-up, integration, and training servicesAdditional:*Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.*Maintain professional business relationships with target or assigned accounts.*Provide status of ongoing projects and future projects.*Identify and communicate customer's needs and sales opportunities to help future growth *Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.

1515 Ave F D Roosevelt, Pueblo Viejo

• Developed over 5 executive presentations and reports to facilitate project evaluation and process improvement.• Implemented a set of comprehensive tracking processes to monitor AEE performance.• Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.• Analyzed and researched reporting issues to improve accounting operations procedures.• Reduced overhead by taking on more responsibility with creative and administrative projects.• Conducted interviews with key business users to collect information on business processes and user requirements.• Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.• Identified process inefficiencies through gap analysis.• Mapped current processes and offered recommendations for improvement.

Plaz Carolina

• Supervised a sales force of 64 sales associates.• Developed quarterly and annual sales department budgets.• Developed a comprehensive training program for new sales associates.• Reviewed operational records and reports to project sales and determine profitability.• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.• Attended sales training camp and brought best practices leadership back to the company.• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.• Identified process inefficiencies through gap analysis.• Recommended operational improvements based on tracking and analysis.• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.• Documented business processes and analyzed procedures to see that they would meet changing business needs.

(Mba-Tm) Business Administration, Technology Management, 3.35

Recognize and solve problems systematically to make better business decisions. Manage, develop, and motivate personnel to meet changing.

(Bsb-M) Sciences Business Management, Business Administration And Management, 3.25

The Bachelor of Science in Business (BSB) undergraduate degree program is designed to prepare graduates with the requisite knowledge.

Technical Degree, Computer Programming