Steven Freeman Email & Phone Number

Lincoln, England, GB

United Kingdom

Review client's approach to Service Management and adoption of ITSM tools, providing guidance and recommendations for a cost effective implementation and establishing an environment in which to maximize ROI and align its organization for operational cost effectiveness.

WFH & US

Providing guidance and support to the client HR VP and HR Directors for the transition of HR and Payroll Services, to UKG Pro/Dimensions, as part of a carve-out from a major Fortune 500 Food & Beverage Company. Responsibilities included program realignment internally and with the vendor, and acting as the central liaison across the business and IT.

United Kingdom

Providing IT consultation and advice to the European Leadership during the carve-out of a major beverage business from a World-leading food and beverage industry. Acting as the IT focal point for Europe during the complete IT lifecycle deployment, representing European interests at the global level.

Remote

Senior advisor to the SVP of a global life sciences conglomerate with an emphasis on improving the dynamics between the internal and external Service Integration organizations. Identified critical improvement areas across the client's retained Service Integration and Vendor Management organizations, including recommended organization redesigns and a fresh.

Remote

Working as part of a senior advisement team, worked with the internal IT organization of a leading US Healthcare corporation to help it move to a SIAM centric management structure. Working at the VP/Senior Director level, advised on organizational alignment/improvement and developed client specific SIAM process and training materials.The move to SIAM.

Dallas, TX

- Provided global governance and executive level advice and guidance, to a multi $BN Food and Beverages Corporation., reporting to the Global VP, Applications Management Services- Provided Program and Delivery guidance on a cross-globe Applications Management and Support Services transition to a top tier Indian pure-play supplier.- Developed and operated.

Greater Denver Area

Program Director leading the transition of CHI's Infrastructure Services from a single managed services vendor to a multi-vendor outsourced relationship.

Greater Denver Area

Client: Leading US based Healthcare not-for-profit organisation.Working at the CXO level, architected and delivered a multi-vendor outsourcing strategy, replacing a single sourced Infrastructure and Service Desk supplier with multiple leading vendors providing increased service performance, improved client satisfaction and $MM financial savings. As.

North America

Program & Delivery Director within the North America Applications Services Business Unit, responsible for the delivery of multi $m programs for this Outsourcing and Technology Consulting Services company with annual revenues in excess of $8Bn. Pre-Sales Solutioning with specific focus on Project Organization and Application Services.Representative projects.

Birmingham, United Kingdom

Promoted to Delivery Director in 2007, for a UK Government education client, from lead consultant following extreme success in managing client engagements across multiple platforms. Responsible for Applications Development, Support and Testing organization comprising of 200 resources.Successfully delivered to client, while achieving all financial.

Birmingham, United Kingdom

.Principal Consultant and Managed Services Manager for a Government education client. Responsible for a team of up to 15 consultants and 12 Business Analysts., and a PMO of 4 staff. Part of the Senior Account Management team.Directed definition and scope of projects for a major strategic change program.Designed and managed the development of an online.

Nottingham, United Kingdom

Managed PM services group (12 resources), providing cross-functional program view of core projects across the Education sector, as well as Food and Retail sectors.Responsible for Project QA and for key client relationship management.

Romford, United Kingdom

Contract PM responsible for managing an offshore team running Aons accounting software. Successfully delivered several key upgrades with a team that had previously struggled to deliver to both client expectations and financial targets. Project team of 20 staff.Provided Project Management mentoring and consulting services to in-house PMs

United Kingdom / Luxembourg

• Program Management and Account Management roles across Energy, Finance and Leisure clients
• Account Manager/Program Manager - Internet Gaming - Gala Leisure: 2001
• Relationship Manager – Powergen Retail and Metering Divisions: 2000 – 2001
• PMO Lead – Clearstream Bank: 1999 – 2000
• Y2K Program Manager– M&G: 1997 – 1999
• Senior Manager – East Midlands Electricity: 1992 – 1997