Stephen Gelson Email & Phone Number

Charlotte, North Carolina

Managed a team of 21 employees across inside sales, outside sales, warehouse, and delivery for a 24/5 dealership. Oversees sales and distribution of $2.6M in rotating inventory. Develops merchandising strategies to maximize revenue generation and cultivates strong customer relationships to drive new and repeat business.• Grew department sales and increased net to gross profitability; manages monthly and annual P&L closely tracking performance.• Evaluates daily sales reports, gross profit percentages, returns, unpaid customer invoices, vendor rebates, and manual inventory adjustments to streamline operations and resolve problems.• Spearheads recruitment and hiring to build out team and put the right people in the right positions to optimize sales, service, and business growth.• Establishes policies and procedures to cultivate a productive, respectful environment while meeting sales objectives and operational excellence.• Analyzes data and reviews historical trends to set monthly forecast and control costs; creates sales promotions to balance inventory and identifies areas for cost savings.• Trains, mentors, and coaches associates on job responsibilities, safety requirements, and expectations; conducts annual performance evaluations and provides constructive feedback to improve performance and employee retention.• Directs the movement of inventory into and out of the warehouse, ensuring products are correctly received, inventory is properly located, and orders are accurately pulled and invoiced.• Collaborates with vendors to return aged or non-moving inventory and reduce overhead.• Ensures daily cycle count and variance processes are completed to maintain accurate inventory records.• Reviews and approves all invoices from receiving and submits to corporate accounts payable.

Charlotte, North Carolina

Supervised inside sales team and mentored associates to enhance performance, productivity, and revenue generation. Consulted with customers to select and purchase products aligned with repair requirements and built long-term relationships to drive repeat business. Maintained a clean, orderly environment.• Assisted department manager with daily oversight and supported warehouse operations with receivables, inventory, and invoicing. Processed missed or incorrect invoices and handled returns.• Participated in recruiting and interviewing process to build high-performing teams.

Charlotte, North Carolina

Partnered with customers and outside sales team to receive and input orders. Consulted with customers to identify necessary parts and educate on available options. Fielded incoming calls and researched parts and availability to provide appropriate recommendations and meet customer needs.• Promoted from warehouse/shipping & receiving after 5 months due to outstanding leadership, performance, and potential.• Contributed to achieving overall department sales goals and objectives.• Negotiated with vendors to order parts at competitive rates and maintain adequate inventory.• Prepared invoices for over-the-counter sales and repair shop purchases ensuring accurate pricing.

Indian Land, South Carolina

Set up all vendor accounts, ordered equipment, hired assistant general manager and head chef, created menu, and established operational procedures prior to grand opening. Led and managed team in delivering high-quality food, beverages, and service to customers.• Worked closely with general contractor on design, layout, functionality, and time schedules.• Managed inventory to control costs, maximize product use, and reduce waste.

Charlotte, North Carolina

Charlotte, North Carolina

Bachelor Of Science - Bs, Business Management – Hospitality Management

Master Of Business Administration - Mba