Steve H. Email and Phone Number
Whilst the majority of my working life has been spent with IBM (excluding a Saturday job selling cameras and a few weekends pouring Champagne for a Corporate Hospitality company at Le Mans 24hrs), I have a broad range of experience within the IT field.My career has mainly been customer facing and I am lucky to be able to build good working relationships with colleagues and customers.I have recently retired from the role of Critical Situation manager for the Automation brand of IBM, interfacing between major customers and the support organisation to resolve high focus situations and maintain customer satisfaction.Specialties: Relationship management, customer support, customer satisfaction, education.
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RetiredIbm Apr 2024 - PresentWiltshire, England, United Kingdom -
RetiredIbm Apr 2024 - Nov 2024 -
Escalation Manager At Ibm (Automation Software)Ibm Feb 2022 - May 2024 -
Critical Situation ManagerIbmManagement and communication of resolution plans for clients with critical situations -
Resolution ManagerIbm 2007 - Sep 2022IBM Hybrid Cloud Resolution Team Leader, working with clients, IBM account teams and support teams I manage resolution and communication of critical situations impacting client's business and satisfaction with IBM. -
Joined IbmIbm Sep 1977 - Sep 2022BusheyWas it really so long ago that I started work as an IBM Golfball Printer engineer at Bushey Workshops? I recall being able to strip to the frame and rebuild a complex mechanical printer in 1 week (including re-building the wiring loom). Happy days. -
Client It ArchitectIbm Apr 1997 - Nov 2006Working closely with CIO and all members of our customers technical team to ensure the overall health and vitality of the IT estate.This required a broad knowledge of HW, SW and services available from all brands within the IBM family.
Steve H. Education Details
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Watford Grammar School For BoysMaths, Geography, Physics -
Watford Grammar Boys School (Wgbs)Maths, Physics & Geography
Frequently Asked Questions about Steve H.
What company does Steve H. work for?
Steve H. works for Ibm
What is Steve H.'s role at the current company?
Steve H.'s current role is Trying to avoid all the retirement cliches but failing..
What schools did Steve H. attend?
Steve H. attended Watford Grammar School For Boys, Watford Grammar Boys School (Wgbs).
Who are Steve H.'s colleagues?
Steve H.'s colleagues are Yogi Sumarga, Eva Junasova, Sanjay Kothawade, Carin Knight, Ireland Admin, Takako Suzuki, Ankit Kumar Singh.
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