Steven Givens Email & Phone Number

Oak Ridge, Tennessee, United States

- Supported enterprise-wide IT infrastructure for 500+ users in a Citrix virtual desktop environment.- Orchestrated multi-platform IT management across Microsoft 365 and Google Workspaces- Leveraged Microsoft Intune for comprehensive endpoint management, deploying and configuring business application packages- Automated routine IT tasks using custom PowerShell scripts, improving efficiency and reducing manual workloads.- Prioritized thorough documentation of issue resolution to streamline knowledge sharing

Knoxville, Tennessee, United States

- Provided comprehensive on-site and remote technical support, handling 50+ daily user inquiries- Executed computer deployments while troubleshooting Windows-based applications- Managed Azure AD and local Windows Servers through advanced security group and group policy configurations- Administered Microsoft 365 environments, utilizing Exchange Online, SharePoint, and Microsoft Entra- Utilized Cisco Meraki to manage and maintain the network infrastructure of clients, including VPN and firewall management

Knox County, Tennessee, United States

- Provided landscape services (e.g., mowing, blowing, trimming, and mulching)- Followed up with clients to ensure quality of work and customer satisfaction- Operated and used a variety of tools to complete job duties

Knoxville, Tennessee, United States

- Designed and installed a security access control system for the Covered Bridge HOA Clubhouse- Processed RFID key fobs and maintained a database of authorized residents and employees- Troubeshot and repaired system from outage interruptions

Knoxville, Tennessee, United States

- Designed and maintained a website for the Covered Bridge HOA- Updated the website throughout the year with relevant information such as pictures and events- Provided a password-protected calendar that allowed residents to book the Covered Bridge Club House/Pool for events or parties.

Knoxville, Tennessee, United States

- Filled out various types of loan applications for USAA members.- Provided exceptional customer service by clearly communicating and listening to members over the phone.- Worked with various software systems in order to quickly answer customer questions and provide adequate solutions.- Verbally guided customers through the process of viewing and signing loan documents using various types of technology.- Worked in a team environment to solve customer issues and complaints.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate Of Applied Science - Aas, Computer Information Technology - Systems Administration And Management, 3.7

Activities and Societies: Phi Theta KappaThis concentration offers a core curriculum that is designed to provide the academic.

High School Diploma, Stem

Activities and Societies: CyberPatriots Club at Hardin Valley AcademyAt the center of the CyberPatriots club is the National Youth Cyber.