Performs routine work involving counseling and claims work. Work involves providing veterans and their dependents, Veterans County Service Officers and employees of the Commission with claims and benefit assistance. Essential Duties and Responsibilities:Interview veterans and family members to record and assess benefits information to determine client needs.Prepares and files claims and supporting evidence for successful adjudication.Counsels and assists veterans and other eligible family members in obtaining benefits, rights, entitlements and other supportive services.Consults with medical and legal staff in the development of pertinent evidence to support claims.Performs case management services and maintains client files.Prepare and submit written reports.Represent the agency at public information programs, conduct briefings and/or presentations on veterans’ benefits.Conduct outreach activities to identify veterans, their dependents, or survivors in need of claims assistance and other supportive services.Work hours other than designated hours may be required.Performs related work as assigned.

•Effectively communicated and implemented the directives from executive leadership to 600 members of the organization to successfully accomplish 100% of their tasks.•Coordinated and executed team building events within the organization to foster a positive command climate.

Manage Military and Civilian Workforce.