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Girls Program CoordinatorMini & Pee Wee Preds DirectorPreds Beach Director

 Manage a Head Office location (Kitchener Main Branch) of ten direct reports, five indirect, and manage several partner relationships within the same building. Develop business, operational and service excellence plans for branch success to exceed target. Took over branch at 92% revenue versus plan, Net Promoter Score of -27 and bottom ranking in the District (of 48 branches). Currently at 102% Revenue versus plan, Net Promoter Score of 66, and ranked number four in the same… Show more  Manage a Head Office location (Kitchener Main Branch) of ten direct reports, five indirect, and manage several partner relationships within the same building. Develop business, operational and service excellence plans for branch success to exceed target. Took over branch at 92% revenue versus plan, Net Promoter Score of -27 and bottom ranking in the District (of 48 branches). Currently at 102% Revenue versus plan, Net Promoter Score of 66, and ranked number four in the same District. Have developed several referral sources in the Kitchener/Waterloo community for mortgage lending. Have also represented the Bank at the KW Home and Garden Show, Community Events, Golf Tournaments etc. Coach teams of Customer Service Reps, Finaincial Service Coordinators, Financial Service Managers, and Assistant Branch Managers towards exceeding their goals through BMO Coaching programs and side by side coaching. Member of the Downtown Kitchener BIA, Waterloo Region Chamber of Commerce, and Rotary Club of Kitchener. Show less

 Provide support to Performance and Operational Enhancement Manager to identify specific operations and risk gaps and develop and execute action plans to close these gaps, reinforcing the application and coaching of operational effectiveness/risk management processes, tools and programs to improve effectiveness. Expert on compliance issues related to retail branches. Contact point for support to district of 72 branches for both compliance support and general operational… Show more  Provide support to Performance and Operational Enhancement Manager to identify specific operations and risk gaps and develop and execute action plans to close these gaps, reinforcing the application and coaching of operational effectiveness/risk management processes, tools and programs to improve effectiveness. Expert on compliance issues related to retail branches. Contact point for support to district of 72 branches for both compliance support and general operational matters. Effectively coordinate, deliver and implement operational assessment tools and national foundation learning programs, using a variety of learning techniques, monitoring to ensure ongoing appropriateness and achievement of goals and objectives. Facilitated the BMO CSR START program for two sessions. Attend Branches utilizing standardized tools to assess operational effectiveness and risk and expense management.  Maintained a weekly District communication on various updates on operational, sales, and service issues. Show less

 Managed various District level projects for thirty-four branches. Responsible to assessment, planning and implementation of various projects Past and current projects include Operational Risk Assessment, Implementation of new Human Resource Policies, and Management of all branch renovations. Assist with assessing and forecasting expenses for District.

 Team saved 25 million dollars for counterfeit and kiting. Implemented and completed training program for new analysts. Direct contact with high profile commercial clients. Increased Customer Service Index scores by over 28%. Responsible for all operations of large Toronto core branch.

Assistant Coach with the Women's Varsity Team. Responsible for recruiting of athletes, all video capture and communications to alumni & current stakeholders. Assisted with on-court practices. Completed statistical sheets for use towards peek performance. Coached two OUA All Stars while team made playoffs all three years including a OUA Final Four appearance in 2006.