Scott Goad Email & Phone Number

Redmond, Washington, Us

As a Digital Advisor with Microsoft's Public Sector Practice, my role is to help customers reimagine how they do business, leveraging Microsoft Azure to meet and exceed business requirements.

Vernon Hills, Il, Us

Principal Consulting Engineer – Integrated Technology Solutions, Hybrid Infrastructure TeamAs a Principal Consulting Engineer, my focus was on helping customers on their cloud journey to Microsoft Azure. From governance to identity management, connectivity and security architecture, the focus was delivering repeatable patterns so that the customer could then enable their customers with a consistent delivery to the cloud, successfully transforming the way they deliver services both internal and external. Focus on elevating the conversation to meet business needs with technology, so that customers can leverage their technology investments as best as possible, ensuring business stakeholders are engaged in the process. Lead delivery resource on multiple Fortune 500 engagements, positioning CDW as a partner to the customer’s success. Areas of concentration on Azure Infrastructure, Azure Active Directory, Single-Sign-On, Site-to-Site VPN, ExpressRoute, Architecture, Governance and implementation, as well as traditional infrastructure including Microsoft Active Directory design, health checks, Public Key Infrastructure, Group Policy, Architecture and implementation.

Redmond, Washington, Us

US Public Sector - Federal CivilianAs a seasoned Technical Account Manager (TAM), my role is to manage the end-to-end delivery of services to Microsoft’s largest customers, including managing technical resources and providing project management of those services. Serve as a liaison to executive leadership as the public-facing Microsoft representative. Managed “core” service delivery team of 20 dedicated Premier Field Engineers and Consultants. Team was established for two functions – engineering and support. Engineering functions are focused on establishing and enhancing shared components, such as Express Route connectivity, Remote Access Services, integrated authentication using government PIV (smart card) using Active Directory Federation Services (AD FS) (as well as others). Support team is focused on providing tier 3 and escalation support from help desk, having administrative access to environment, and providing onboarding services to applications as they are enabled through the intake process. Managed critical support escalations as the Microsoft representative, coordinating internal support engineers, product group and executive leadership as well as customer teams. Bridge communications between all teams and customer and Microsoft executives by providing technical updates to all parties.Fostered business partnerships with current and potential customers, providing influence to determine direction of future projects to align to customer goals and mission, working with sales partners to grow sales pipeline as opportunities are realized through regular customer meetings.Provide coaching and mentoring to TAMs from other groups and regions, serving as an instructor for internal role academy (onboarding), transforming how services are delivered to customers, specifically around effective communications at the executive level.

Redmond, Washington, Us

As a senior support escalation engineer in the Windows Platform team, my role was to manage the break-fix support for Fortune 50/100/500 companies that purchased a Premier Support Agreement. Our team provided top-tier support for multiple technologies within the Identity / Directory Services platform, working directly with the product teams as well as mentoring and training frontline engineers worldwide. Subject Matter Expert (SME) Lead for the User State Migration Tool (USMT), engaging engineers worldwide to facilitate content and support incident reviews and also develop content for the surge of deployments as Windows 7 replaced Windows XP in the enterprise.SME for Active Directory Federation Services (AD FS), providing technical assistance to other engineers worldwide and resolving critical customer issues, partnering with other groups that relied on identity management (CRM, Office 365, SharePoint)Contributed to engineer enablement and reusable intellectual property by providing technical write-ups of support incidents, including internal and external content in the form of Knowledge Base articles, AskDS Blog content, internal support documentationWorked with internal product quality organization to identify gaps in content, and engage appropriate internal teams to assist with authoring new content to reduce support costs and increase customer and partner experience (CPE), using multiple sources of data to analyze and identify top business drivers Reproduced complex technical problems in-house, working to troubleshoot and resolve the issue to provide a timely solution to customers, often working with ambiguityFacilitated technical training and coaching to new employees in the workgroup and frontline engineers worldwide

Fort Worth, Texas, Us

Lead active directory engineer, provided support and maintained distributed Active Directory infrastructure consisting of 100,000, successfully migrating from Novell to Active DirectoryMaintained the district’s infrastructure of Cisco routers, switches and wireless access points across the 140+ physical locationsMaintained Microsoft Systems Management Server to deploy software, administer computers and provide Operating System Deployment servicesCoordinated and delivered weekly technology training for campus (field) support professionals and monthly training for help desk staffProject management and lead tech for various IT projects, including deploying Sophos anti-virus district wide to 24,000 workstations, converting from Novell to Active Directory and migration from Exchange 2003 to Exchange 2007

Monitored and maintained the availability of corporate network and computer systems using scripting, performance and availability monitoring softwareDesigned, installed and configured Cisco PIX firewalls, virus-scanning and anti-SPAM mail serversDesigned and implemented Voice over Internet Protocol (VoIP) phone system with Primary Rate Interface (T1) to Telco for multiple locationsServe as main resource / terminal (high-level) support for internal Information Technology staff, 4 daughter companies, and for corporate network and computer equipmentManaged 16 Windows 2000/2003 and Linux Servers, 70+ Windows PCs across 8 physical locations in 4 states with multiple Active Directory DomainsImplemented and supported central virus server (Sophos) with push technology to the client desktop (automatic updating)Worked directly with CEO and other CXO officers on specific projects and clients on-siteManaged several helpdesk support technicians

Master'S Degree, Information Security Engineering

Cis, Computer Information Systems, Business