Shannon Gordon Email & Phone Number

Richmond, British Columbia, Canada

Burnaby, British Columbia, Canada

• Provide employment services to assist employers with their employment needs by providing micro credentials and/or certifications to learners through the SkillingUp program’s partnership with Microsoft, CIBC, and.
• Network with employers on both a local and national level to determine hiring needs and assess program participant employment fit; maintain and develop relationships with community stakeholders to expand employer and.
• Utilize a variety of software to input employer/learner information and communicate with team members/program participants including CRM, Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint, Asure.
• Knowledgeable of a variety of disabilities and recommend accommodations to reduce employment barriers; discuss how inclusive hiring practices and diverse talent contribute to more successful work outcomes with employers
• Provide one-on-one support to assist learners with skills transference, resume editing, interview prep, and job search activities including finding employment and/or mentorship opportunities during or after SkillingUp.

Greater Abbotsford-Mission Metropolitan Area

• Assisted Employment Service Manager with new contract; met 40+ clients with diverse abilities in the employment service process from assessment to job sustainment to determine next steps; connected with all clients in.
• Managed a full caseload meeting numerous timelines and deadlines; career exploration considering barriers of individuals and client desires, developing action plans, workshop enrollment, resume writing, interview.
• Performed administrative duties utilizing software such as Integrated Case Management (ICM) system, Client Connect, SharePoint, Excel, and Microsoft Teams; followed all privacy and confidentiality procedures as aligned.
• Trained new staff for both Abbotsford and Mission offices in technology use, rapport building, company procedures, and employer engagement to promote company and client success
• Inclusive Employer Excellence Award (IEEA) committee member; tasked with nominating and selecting stand out employers who were inclusive in their hiring practices; gained funding from external stakeholders for event.

Victoria, British Columbia, Canada

• Contracted by WorkBC to connect with employers while managing a caseload of clients with a variety of diverse abilities to promote client wellbeing through employment goals; make job accommodations, customize, and.
• Facilitated a two-hour workshop on Disclosing Disabilities to employers on a web-based platform to WorkBC clientele and staff; assist clients with disclosing disabilities when requested
• Assess client skills and abilities in order to determine appropriate employment fit and match to appropriate community employers while cognizant of barriers and strengths; maintain stakeholder relationships to benefit.
• Assist clients with interview preparation, resume writing, and dress-code to ensure employment success; accompany clients to interviews when requested; provide on-the-job support and job coaching considering individual.
• Adept in a variety of databases including ICM, Microsoft Office including Excel, and video conferencing software such as Microsoft Teams and Zoom

Victoria, British Columbia, Canada

• Quickly gained knowledge about WorkBC programs, client journey, assessment, considerations, basic policy, privacy and confidentiality; job shadowed, performed informational interviews, and participated in webinars to.
• Gained a basic overview of ICM, Extranet and Client Connect
• Independently completed social media project to assist Community Engagement Manager to expand information produced by algorithms
• Assisted clients with resume revisions and provided technological support in resource room
• Researched and provided labour market information used by staff on job boards and within newsletters

Victoria, British Columbia, Canada

• Entrusted to manage 50+ federal offenders and parolees with complex barriers, behavioural, and environmental needs.
• Collaborated with clients in developing Resident Action Plans using S.M.A.R.T goals; met on a weekly basis to monitor and document client progress utilizing a Motivational Interviewing approach. Wrote and uploaded.
• Referred clients to appropriate supports and services dependent on individual client need and their risk factors
• Maintained relationships and collaborated with company stakeholders and community services (Victoria Parole, Men’s Trauma Centre, BC Housing, Social Services, Parole Board of Canada, William Head Institution, National.
• Assisted clients with employment related activities including job search, resume writing, interview preparedness and equipment purchases after lengthy incarceration
• Documented minutes during weekly case conference with Victoria Parole and colleagues

Victoria, British Columbia, Canada

• Responsible for the needs and desires of 100+ residents within an addiction recovery residential facility.
• Actively listened, addressed resident concerns/conflict, and offered supports when warranted
• Documented and communicated resident information such as new resident bookings or resident behavioural concerns/incidents to colleagues, counsellors and management
• Utilized judgement and considered core values/mission of organization when deciding who can receive company services
• Obtained enhanced security clearance; completed Abuse Prevention and Dealing with Difficult or Hostile Customers Training
• Admitted and Supervised unhoused community members during the Emergency Weather Protocol

Certificate, Career Development Practitioner

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Member of Psi Chi Honor Society, Researcher, Canadian Psychological Association Student Affiliate - Attended CPA.

Diploma, Liberal Arts And Sciences, General Studies And Humanities