It Operations Analyst
Current- Administered on-premises Active Directory and Azure Active Directory, integrating directories and optimizing user access and security. Achieved a 90% reduction in unauthorized access and streamlined user access across.
- Optimized and managed the Office 365 environment by automating administrative tasks with PowerShell scripts, streamlining email management through retention policies, and boosting tool adoption by 35% via targeted user.
- Managed Jira, Confluence, Bitbucket, and Jira Software by configuring workflows, refining change processes, and overseeing user permissions. Enhanced team productivity by 40% and strengthened system security.
- Utilized Intune, Microsoft Defender, and Microsoft Entra/Azure Active Directory to configure security and compliance policies aligned with HITRUST. Enhanced endpoint protection and overall security posture.
- Updated and maintained the PHI/PII database using IBM Inspector, preventing data errors and overlays in statewide HIE exchanges. Improved data accuracy and compliance with privacy regulations.
- Resolved Level 1 and Level 2 issues by collaborating with Infrastructure, DevOps, Application teams, and the Department of Health. Coordinated with vendors and customers for efficient issue resolution and high service.