Steve Palmer Email & Phone Number

Somerset, England, United Kingdom

Southern England & South Wales

Responsible for investigation, management and resolution of customer complaints relating to product quality issues in the South and South Wales region. This includes all aspects of customer-facing communication (written, verbal, in person), establishment of claim validity, project management of remedial works, external contractor liaison and internal reporting and management to improve future product quality and reduce costs.Excellent reputation for swift and fair resolution amongst… Show more Responsible for investigation, management and resolution of customer complaints relating to product quality issues in the South and South Wales region. This includes all aspects of customer-facing communication (written, verbal, in person), establishment of claim validity, project management of remedial works, external contractor liaison and internal reporting and management to improve future product quality and reduce costs.Excellent reputation for swift and fair resolution amongst External Contractors, Installers, Customers and Internally within the Marshalls organisation. Show less

South West & South Wales

Responsible for assessment of workmanship and maintenance of high-quality standards of contractors, to enable Marshalls Register accreditation within the South West and South Wales region. A customer-focused, contractor-centric role involving training and technical advice, relationship development with clients, contractors and internal departments, mediation and conflict resolution and creating loyalty to the Marshalls brand with contractors.This role required working constructively… Show more Responsible for assessment of workmanship and maintenance of high-quality standards of contractors, to enable Marshalls Register accreditation within the South West and South Wales region. A customer-focused, contractor-centric role involving training and technical advice, relationship development with clients, contractors and internal departments, mediation and conflict resolution and creating loyalty to the Marshalls brand with contractors.This role required working constructively with a wide variety of Customers and Contractors, as well as an in-depth understanding of the suitability of building materials in different environments. Show less

Somerset, England, United Kingdom

Founded, built and led a successful hard landscaping business, managing all aspects including business vision and strategy, development, customer and supplier relationship management, budget and finance management, project management, resource planning, staff recruitment, training and retention.My business had an excellent reputation for workmanship and quality, with 80% of leads coming from customer recommendations and a 70% conversion rate from quotations to confirmed orders.… Show more Founded, built and led a successful hard landscaping business, managing all aspects including business vision and strategy, development, customer and supplier relationship management, budget and finance management, project management, resource planning, staff recruitment, training and retention.My business had an excellent reputation for workmanship and quality, with 80% of leads coming from customer recommendations and a 70% conversion rate from quotations to confirmed orders. Projects varied in scale from a few days to several months, each with their own unique and creative challenges. Vision and commitment were hugely important in this role, as was the development of people. I proudly created local employment for five employees, developing their skills and confidence. Show less