Greg Riddle Email and Phone Number

Server troubleshooting and support- Server 2003, Server 2008, Server 2012 operating system installation- Software/application installation- Specify, order, install, rack, and cable server hardware- Troubleshoot and repair server hardware issues911 and Public Safety systems support- Server maintenance and troubleshooting- Facilitate installations, upgrades, and support calls with application vendorsVMware server environment support- VMware vSphere 5.1, 5.5, 6.0- Design and build virtual environment as well as build, configure, support, and migrate virtual servers. - Convert physical servers to virtual environment.Microsoft Exchange support- Microsoft Exchange 2007, 2010, Online/365 Cloud- Support, maintain, and troubleshoot Exchange serversCentralized storage support- Netapp- Configure and maintain centralized storage for infrastructure system needs and network drivesActive Directory maintenance- Active Directory 2003 and 2008 R2- Create and maintain user accounts and groupsDesktop and laptop troubleshooting and support- Windows XP, Vista, Windows 7, Windows 8, Windows 10 operating system installation- Software/application installation- Hardware replacements and upgradesMobile device support- Android, iOS, Windows devices: phones, tablets, and other personal devicesDocumentation/Policies- Create documentation and policies for system support and installationsProject management- Coordinate and maintain current and future projects- Facilitate projects with consultants and vendorsProcurement- Specify, quote, and purchase required equipment and peripheralsEnd user training and support- Consultation, support, and training for end users- On-call rotation (24/7)Training/continuing education- Receive training and certifications for evolving technologies- Self-lead training and researchWork with various groups of Information Technology Services department- Troubleshoot/communicate issues and conceptualize resolutions

• Build laptops, desktops, and servers for various departments• Run updates on desktop and laptop PCs• Scan for viruses• Install printers• Assist with help-desk calls• Install various software and hardware• Use SMS, Active Directory, and Server 2003

• Train and supervise photo technicians in photo lab operations and procedures• Order, organize, and maintain photo lab supplies• Install software, patches, and promotions on the Kodak Picture Maker /Kodak Picture Kiosk, Pure Digital Server, and Online-order puller• Handle customer requests and grievances• Conduct Digital Workshops (Digital Sundays): - Assist customers with the printing and editing of pictures from digital media - Demonstrate saving pictures to CDs. - Present an overview of Photo Gift Program• Run register, stock, and answer phones• Other various customer service tasks• Began training to be a shift-supervisor (management)