As the Lead Domain Consultant in HR Transformation, I spearheaded the implementation of Bullhorn, a cloud-based CRM and ATS platform, for global accounts. My responsibilities included completing Front Office configurations, Data Migration, and End-to-End User Acceptance Testing (UAT). This involved requirement gathering, data mapping, data analysis, testing, ETL reviews, defect triaging, and deploying the Bullhorn application from decades old legacy systems. I collaborated with Manpower Group stakeholders, Bullhorn Front Office Leads, Data Migration Developers (a team of 16 members) and Quality Engineers (a team of 28 members) to document and refine 152 User Stories. I ensured all necessary clarifications, scope documentations, RLS, and effort estimations were in place, securing a Statement of Work (SOW). While the front office track was on schedule, the data migration approach was facing challenges. I took the initiative to lead this effort, defining the requirement scope for 52 Bullhorn Entities, which included over 700 fields, data mapping rules, transformation logic, and ETL code reviews. I effectively managed change control, creating and tracking over 75 Change Requests/Tasks, generating additional revenue.Impact Made: Through our commitment to trust and customer obsession, we've indirectly secured multiple Statements of Work for Wipro in various countries. Additionally, this engagement has created billable opportunities for my colleagues. Currently, we are to transform at least 8-9 EU countries over the next 2 years.

• Assiting clients with full implementation process of their Time and Absence (T&A) account configuration by maintaining communication with the client on project milestones, timelines, and expectations for the completion of their T&A implementation project.• Review new onboard Client Contracts and initiate kick-off meetings to introduce stakeholders of the project.• Setup meetings with client to capture requirement gathering on BRD and understand client’s challenges or any specific custom requirements.• Regular weekly meetings with stakeholders to finalize plan of action and create timelines for entire project.• Shell creation and enabling data collection method (Time Clocks, IVR, WebPunch & Mobile Application) for accounts with custom features they have opted for.• Configuration of Security Roles and Access, Pay Groups, PTO and Accruals plans, Positions, Departments and then importing and mapping of Employee details and Worksite Locations.• Create Shifts, Schedules, Holiday exceptions and Eligibility criteria.• Configuration of Data import/Export Fields and templates for automation and data integration. Depending on file to file or database to database transfer, we set up client’s integration needs using DECCONFIG/Data Exchange Client.• Setting up Pay Codes and their applicable multipliers and formulating column requirements for Payroll Export Formats depending on Client’s Payroll Provider.• Client walkthrough of the system along with real time testing. Provide solutions to any queries or workflows as per client’s operation needs.• Transition documentation and successful handovers to Customer Service team

Validate data setup and import templates to ensure accuracy and compliance with established standards. Data mapping for import and export fields.Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce.)Actively participate in customer implementation meetings and coordinate between the customer and EPAY’s Software Development Team to diagnose and resolve complex system issues with a high success rate.Assist in providing integration support of small medium and enterprise size accounts from a data and payroll processing standpoint.Achieve the highest level of customer satisfaction by adhering to the set protocols and fulfilment of contracted service level agreement (SLAs.)Assist in preparing handshake documents and customer-specific service guidelines. Proactively inform the customer about any upcoming product or service upgrades.Develop effective collaboration with the Project Manager and Customer Relationship Manager to provide timely updates of assigned tasks both verbally and in writing.

Act as SME and provide process/product Trainings to 20 - 25 vendor team members and helping through smooth transitioning process.Oversea Disability LEA (leave as Accommodation and Accommodation administration process of US based Amazon Employees.Address escalations to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with corresponding leave plans, federal and statelaws and benefit plans as defined by Amazon.Leverage duration guidelines, best practice tools and Amazon resources to support oversight of leaveevent as appropriate.Critically assess and adjust case management plan to employee's changing needs. Respond to employee impacting issues that may arise during leave event and ensure right communication occurs.Maintained quality score for team above 95% with productivity of 103% percentile.Identify and solve problems that may arise, sometimes with limited information Facilitate smooth return to work and ramp-back plan for employees returning to workplace.Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writingEnsure compliance with standard work, federal/state regulations, and company policy.Maintain system records to ensure accurate and timely information/documentation.Consult, coordinate and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.

Experience in US Human Capital Management suite which includes Applicant Tracking Systems , Onboarding Employees, HRIS, US Payroll Processing, Accruals Setup and Management, Garnishments, Payroll Validation, Wages/Tax calculations and reporting, W2, W2C, General Ledger, DEC (Data Exchange Client) Integration, WOTC (Work Opportunity Tax Credit) Administration, ACH Processing, Time and Attendance Management which includes modules like employees, jobsites, Timesheets, Payrolls, Scheduling, Alerts account setup etc. Data Collections methods like WalTer Time Clocks, FONEN System (IVR Punching), WebPunch, EPAY Mobile punch Application, worked on recent FFCRA legislation product implementations, SBA PPP loan Application/Forgiveness Reporting. BI Reporting, Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight.

Diagnose Time and Labour Management related cases that cannot be resolved by Level 1 support. To Interact with customers to understand issues in accordance to EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous changes related to client payroll.Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions.Adjust customers’ system setup according to new customer requirements or plan changes.Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).Identify and analyze specific payroll trends for our customers and suggests best practices from a compliancy standpoint.Understand customers’ training requirements and working with EPAY’s implementation team and group of certified trainers.

Troubleshoot system cases at Level 1 support. Interact with customers to understand issues in accordance to EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.Adjust customers’ system setup according to new customer requirements or plan changes.Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).Identify and analyze specific workforce trends for our customers and suggests best practices from a compliancy standpoint.

To make Technical Products/Services Sales and achieve daily targets.To handle US and Canadian customers and give them online tech support on various networking.Product support such as modems, routers, range extenders, wireless security cameras, network adaptors and computers. Resolved wireless Networking related problems over phone calls, providing tech support for leading companies like NetGear, Linksys, D-Link improved operations and provided exceptional client support.To support all Sales managers and team leader to complete their respective goals.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Worked with customers to understand their needs and provide exceptional services.