Sarah Griffin Email & Phone Number

• Train, supervise, and provide professional development for a team of seven through regular check-ins, monthly individual professional development meetings, annual team retreats, and identifying opportunities for growth• Oversee all aspects of the Mentoring Program including developing programming, planning events, updating curricula, addressing elevated pair issues, advising staff on how to handle concerns and managing the online platform Chronus• Conduct regular program evaluation to ensure quality and effectiveness of program by analyzing survey results and participation trends, making strategic recommendations to improve supports offered to students and mentors, and refining policies and procedures• Assist in onboarding over 800 new volunteer mentors annually by conducting phone interviews, facilitating orientations, and providing other administrative support• Develop and implement new initiatives to better support pairs and staff including designing webinars, a Discord server for students, monthly team professional development, workplan checklist for Coordinators and AmeriCorps members, and writing scripts for calling campaigns• Assist in mentee in-take including scheduling and facilitating orientations, conducting outreach to scholarship-eligible students, and reporting progress on students completing onboarding steps

Cleveland/Akron, Ohio Area

• Facilitated Mentoring Program for 600 pairs of scholarship recipients and volunteer mentors by matching pairs, addressing pair issues, monitoring communication, and conducting regular outreach • Built rapport with and provided support to non-enrolled students to help them navigate challenges and carry out a plan for re-enrollment• Oversaw and assisted in onboarding of 400 new volunteer mentors annually including conducting phone interview, facilitating orientation, conducting reference checks, and submitting background checks• Developed policies, procedures, curricula, and surveys to ensure high-quality experience of program participants and identify areas of improvement• Planed events for current mentoring pairs ranging in attendance from 50 to 500 people• Trained and supervised AmeriCorps members and interns• Maintain accurate records of communication with program participants and student enrollment plans

Cleveland/Akron, Ohio Area

• Supported 200 pairs of scholarship recipients and volunteer mentors in the Mentoring Program • Provided individualized support to students and volunteer mentors on college life, financial aid, and building their mentoring relationship• Managed onboarding process of 300 new volunteer mentors• Planed multiple events for current pairs in the program• Developed procedures and curricula to facilitate relationship growth and to help students persist in college

Cleveland/Akron, Ohio Area

• Work with other counselors to facilitate a day camp teaching non-traditional trades to middle school aged girls• Assist trade instructors in lessons and ensuring the safety of campers• Promote a positive, empowering environment for campers by role modeling behavior and resolving conflicts

Cleveland/Akron, Ohio Area

• Prepare merchandise for sale along with performing general office and research duties• Promote, help organize, and work fundraising events

Cleveland/Akron, Ohio Area

• Responsible for promoting health care reform in Lake, Geauga, and Ashtabula counties in Ohio• Recruit volunteers through phone calls and one on one meetings• Organize and run phone banks and canvasses