Over 9 years Customer Service experience dedicated to achieving profitability and delivering total customer satisfaction. Reliable employee with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for the needs of my Team Members and customers. Skilled in providing courteous service to customers from diverse socioeconomic and cultural backgrounds. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging Assistant Passenger Conductor Trainee position with Amtrak, with the opportunity for growth.