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Jay Galvin is listed as Technical Support Engineer @ Posit at Posit PBC, based in Eugene, Oregon, United States. AeroLeads shows a matched LinkedIn profile for Jay Galvin.
Jay Galvin previously worked as Technical Support Engineer at Posit Pbc and Senior Software Quality Engineer at Sonos, Inc.. Jay Galvin holds Bachelor Of Fine Arts (B.F.A.), Music Technology from University Of Oklahoma.
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Technical Support Engineer with more than 20 years in the industry, providing expert-level knowledge of computers and networking across many platforms.• Known as a jack-of-all-trades test engineer with a proven ability to pinpoint root causes for challenging-to-reproduce technical issues. (Expertise in Windows, Mac, iOS, Android, & Linux)• Developed end-to-end Pytest automation to verify the submission of diagnostic data from client to server for an internal API.• Skilled in packet capture analysis using Wireshark, discovering both client-side and server-side bugs, working with partners to fix content delivery issues, and collaborating with developers to find buffering solutions.• As a Technical Support Engineer, interacted with all levels of customers on all levels of technical issues with 100% issue resolution. Without visibility into the customer's environment, possesses the ability to coach them to resolution.• Wrote much of the troubleshooting documentation that Sonos still uses today, including extensive Wireshark training.
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United States
Supporting Posit products as a member of the on-premises team. Helping customers implement Workbench, Connect, and Package Manager in single-server, Linux environments, as well as multi-server (Kubernetes, Slurm, EKS, etc.) configurations.
Santa Barbara, California, United States
Acted as a versatile test engineer within the System Foundation team, specializing in pinpointing root causes for challenging-to-reproduce issues.
Santa Barbara, California Area
Served as the ultimate internal escalation point for end-users encountering distinctive technical challenges in various facets of Sonos software/hardware, specialized in addressing issues related to product features, installation, use, and usability.
Santa Barbara, California Area
Supported the upkeep and maintenance of the PCs, Printers, & IP phones for a team of 10 employees. Assisted in the writing and mailing of fund-raising letters to existing subscribers and prospective donors.
Composed original content for a storm chasing documentary series. Provided sound design and audio mixing.
Norman, Oklahoma, United States
Assisted in monitoring servers for three separate, inter-connected office locations. Installed and supported merchant service solutions for local businesses.
Oklahoma City, Oklahoma Area
As the top seller of TV and Home Audio technology, provided quality consumer interaction to ensure customer satisfaction.
Wichita, Kansas Area
Served as a Computer & Radio Repair Technician, promoted to Sergeant (E-5) in the United States Marine Corps ReservesAuxiliary Specialties: Marksmanship Instructor, Jungle Warfare, 5-ton Vehicle DriverRepaired “green box” computers & radios for commanding officers as well as administration officials. Supervised network infrastructure upgrade of three Wichita schools, which included installing CAT5e Ethernet wiring.
Ponca City, Oklahoma, United States
Provided phone-based technical support for the Gateway computers account. Fielded technical questions from colleagues internally as a Subject Matter Expert in Microsoft operating systems.
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Jay Galvin works for Posit PBC.
Jay Galvin is listed as Technical Support Engineer @ Posit at Posit PBC.
Jay Galvin is based in Eugene, Oregon, United States while working with Posit PBC.
Jay Galvin has worked for Posit Pbc, Sonos, Inc., Santa Barbara Symphony, Angry Sky Entertainment, Llc, and Republic Bank & Trust.
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Jay Galvin holds Bachelor Of Fine Arts (B.F.A.), Music Technology from University Of Oklahoma.
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