Steve Gulloni Email & Phone Number

Berlin, Germany

California, United States

Convert isn’t the traditional hierarchy. We’re powered by Holacracy so accountabilities, roles and activities change frequently. Currently 'wearing' roles related with:- Customer Success;- Software Admin;- Business Intelligence- Facilitator in Holacracy Meetings

Porto Alegre Area, Brazil

Operations delivery: Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIsPeople leadership & management: Acting as a leader of region, answering our customer's stakeholders questions and tending to their needs. Team Management: Manage the support team, responsible for the entire.

Porto Alegre Area, Brazil

• At e-Core, I’m part of the APA Support Team, we provide support and technical expertise to customers running Atlassian's applications on their business. Atlassian is an Australian Company that develops outstanding.
• Resolving issues – in both, application and server levels, analyzing logs, performing troubleshooting, simulating solutions in test environments
• Implementations – JIRA, JIRA Service Desk projects, Confluence Spaces and customizations, add-ons recommendation
• Upgrades / Migrations – Cloud to Server, Server to Cloud, Upgrades, DB migration (SQL, MySQL, Postgres) Together with the management of the team, some of my responsibilities:
• Work closely with different customers from a variety of industries maintaining the communication and the results running
• Customer Relationship, acting as a focal point and link between the team and the customer.

Porto Alegre E Região, Brasil

• Provide technical expertise to the Service desk team
• Act as technical liaison between Service desk and IM support groups
• Maintain technical skill continuity and consistency of Service desk staff
• Ensure continuous improvement of services provided by the Service desk
• Provide Problem Management System support activities
• Work with Application and Infrastructure Development teams to ensure a smooth transition of new technologies;

Porto Alegre E Região, Brasil

·Maintain technical skill continuity and consistency of Service desk staff·Provide telephone support to customer end users·Includes preparation of Service desk staff to support new technology·Maintain skills inventory of Service desk analysts and Work Request Co-ordinators:·Update, organise, create an easy electronic access to all Service desk.

Barcelona E Região, Espanha

-Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards. -Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings. -Maintains daily tickets and.