Responsible for all aspects, including creating, photographing, formatting, online posting, shipping of orders, and processing of payments.

• Created an online campaign for a constituent to honor his late wife, which resulted in a $1,984.00 donation.• Researched companies and contacts and created reports on qualified leads using DataAxle.• Processed data using PowerBI and uploaded into Prompt.io system for texting information to event registrants and to recruit participants.• Worked closely with distributed and remote teams located throughout Southern California utilizing remote collaboration tools. • Liaised with LPC Management at Sorrento Towers to arrange venues and AV support for meetings and events. • Supported Development Managers with event printing and mailing requests, both locally and through the ACS Print Center.• Submitted and followed up on invoices in Marketplace to ensure timely payment to vendors. • Assisted market personnel with expense reports including entering, coding, allocating, and submitting in Concur.• Created reports as needed in Business Objects and Salesforce.• Audited and updated event websites using the EMC system.• Set up new vendors in ACS Marketplace, as well as filing contracts and amendments in iContract.• Integrated and adapted quickly to organizational realignments, procedural revisions, and new software packages.• Contacted venues and vendors for price quotes for events.• Created and shared checklist to ensure smooth execution of meetings and events. • Utilized ACS Marketplace to ensure needed supplies were available for general use by staff, meetings, and fundraising events, including addressing and solving issues with orders and vendors. • Cultivated relationships across verticals and assisted market staff where needed. • Entered, followed up on, and closed cases in Salesforce as needed.

• Delivered day-to-day operational assistance for a high-paced payroll processing office in a research corporation, including supporting Supervisors in tracking, coding, and updating attendance records. • Carefully ensured that payroll hours were accurate and made adjustments so that clients were billed correctly.• Provided assistance in the processing of staffing changes with the office in Bangalore, India to help maintain efficient workflow and improve effectiveness of onboarding and transitioning processes. • Promoted positive communication via Skype, Teams, and email in a high-volume, fully remote environment.

• Worked closely with distributed and remote teams located nationwide utilizing remote collaboration tools to ensure accuracy and transparent communication. • Supported senior level directors and Vice Presidents with daily operations, including records and database management, correspondence, inventory management, tracking discretionary budgets, and processing invoices. • Assisted in developing and updating promotional materials and resolving issues using Coupa and NetSuite. • Proactive in creating and managing office processes, delivering critical guidance and support to the organization administrative and management staff.• Spearheaded development and implementation of innovative onboarding system for new hires, including start-up kits and training associated with the Operations Department and updating of Cancer.org Contact Web Pages.• Championed Best Practices site on SharePoint to ensure timely updates and dissemination of information.• Integrated and adapted quickly to organizational realignments, procedural revisions, and new software packages.• Worked with vendors to expedite complex supply orders while ensuring orders were accurately filled, invoiced, and coded, leading to fewer errors and more efficient use of donor dollars. • Integral member in planning and executing annual Planned Giving Directors’ Conference held in Atlanta, GA.• Updated National Professional Advisor Network materials and web page to ensure timely information.• Arranged travel and created itineraries using the Concur system.

Assisted scheduled and walk-in customers, matching them with the appropriate tax professional in a polite manner. Answered phone calls using good phone etiquette. Processed cash and credit payments accurately, and maintained the office, ensuring that it we were prepared to receive clients the following day, and scheduled client appointments. Also updated and maintained files and handled confidential information with utmost discretion.

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