Sonia Guzman Gutierrez, Shrm-Cp Email & Phone Number

Solana Beach, California, Us

• Responded to employee inquiries regarding policies, procedures, and programs, ensuring timely response and a positive employee experience• Worked with the HR Business Partner in tracking and gathering exit interview data, providing insights for continuous improvement• Developed and maintains comprehensive HR and Talent Acquisition (TA) metrics to assess the effectiveness of HR programs and initiatives• Analyzed HR data to identify trends, patterns, and areas for improvement, providing actionable insights to inform decision-making• Implemented strategies to enhance data accuracy, completeness, and integrity across HR systems and processes• Collaborated with stakeholders to establish key performance indicators (KPIs) and benchmarks for HR and TA initiatives• Regularly reviewed and refined metrics dashboards and reports to ensure relevance and alignment with organizational goal• Implemented HR projects and improvements as directed by leadership and established HR OKR's• Facilitates change management processes, ensuring smooth transitions and increased stakeholder engagement• Supported acquisition initiatives and integrations as required• Assisted managers and supervisors with documenting employee relations issues, conflicts or concerns; attends and participates in employee disciplinary meetings and terminations• Oversaw the organization's internship program• Ensured a positive and enriching experience for managers/interns, providing guidance, support and regular feedback• Assisted in the development and administration of human resources programs and procedures as required• Assisted in monitoring and responding to HR email inbox inquiries• Supported with offer letters in Greenhouse & iHire (ATS), onboarding in UKG & iSolved (HRIS), separations, and other various HR tasks• Maintained compliance with federal, state, and local employment laws and regulations

San Marcos, California, Us

• Maintained employee personal information for new hires, promotions, and terminations in UltiPro/UKG (HRIS)• Conducted New Hire Orientation Benefits presentation with explanations of benefits • Assisted employees in enrolling in company offered benefits• Processed benefits enrollment for new hires and qualifying life events by consulting with employees about eligibility and other pertinent issues including benefits adjustments• Completed I-9 E-verification, re-verifications, and maintained I-9 files• Developed and compiled data to produce a variety of reports for customers within the HR department and throughout the company, as well as government agencies• Responded to requests for Verification of Employment (VOE)• Processed billing to pay health care carriers• Served as a central point of contact for all employees and managers related to HR• Reviewed and approved tuition reimbursements for Payroll processing

Carlsbad, California, Us

• Acted as point of contact for employee questions and HR-related inquiries • Inputted new hire information including compensation into TriNet (POE)• Processed termination paperwork and offboarding• Maintained employee data including compensation systems, employee folders and audit files periodically• Managed sales compensation plan documents• Participated in transition from POE to HRIS bidding process along with Payroll and IT stakeholders• Reviewed HR processes and procedures for process improvement and compliance

Fort Myers, Florida, Us

• Conducted orientation for US locations including remote onboarding including I-9 verification• Assisted with training and organizational development programs that addressed personal, professional, and organizational needs of employees and departments• Conducted exit interview and offboarding • Coordinated employee action changes such as transfers with Payroll to ensure ADP (HRIS) changes take effect in a timely manner• Ran weekly reports for all company platforms systems• Engaged in projects for process improvements and enhancements opportunities to current policies• Interpreted, assisted and advised employees and managers regarding cooperative agreement applications, leave management and benefit administration, and HR procedures and policies within the specified guidelines• Processed Workers Compensation claims • Verified employment per request from vendors and/or employees• Developed and implemented a new orientation program • Organized and coordinated the maintenance of department records, ensuring complete accuracy and confidentiality• Researched and analyzed data for special projects and policy development• Coordinated employee reward and recognition programs to maintain positive morale

San Diego, Ca, Us

• Supported 25+ requisitions across different departments and affiliates of the companySourced candidates through various channels, strategic planning, and referrals, including BrassRing (ATS)• Performed pre-screen phone interviews and in-person interviews of various levels• Interfaced with all levels of management to define position requirements to develop recruiting plan to create success profiles for the targeted roles• Prepared job offers and relocation letters to extend • Coordinated background checks, drug screens, reference checks and records verification on applicants• Provided recruitment status metrics to hiring groups and stakeholders on a weekly basis• Participated in projects with Talent Acquisition Operations group to improve recruiting processes and candidate experience

San Diego, Ca, Us

• Supported interview scheduling and prepare candidate correspondence for the 50+ open positions• Processed candidate travel arrangements and expense report for reimbursements• Onboarded new hires post pre-employment screenings clearing• Supported new hire orientation, and processed I-9 verifications• Performed data entry, update information and ran reports in ATS and/or other databases• Analyzed, validated and developed business and technical process requirements• Created automatic reports for maintaining accurate agency labor supplier funding by eliminating manual tracking• Represented business unit with project management and end users• Developed process improvements by implementing, training, and documentation of new processes to stakeholders

Morristown, New Jersey, Us

• Supported interview scheduling for the 100+ requisitions in California and New York including travel arrangements• Recorded talent acquisition progress from requisition through offer acceptance in Pereless (ATS)• Created an orientation process and presentation for all the new hires• Tracked our employee referral program

Us

• Supported 179 restaurants with a 3,500+ employees in California, Arizona and Nevada• Entered a high volume of employee new hire information, wage information, employee status changes, terminations, raises, and other required information into Paycom (HRIS)• Processed I-9 verification prior to entering in HRIS system• Composed new hire packets to send out as requested by restaurant management on a daily basis• Supported Benefits Coordinator with 100+ of Spanish speaking only employees during open enrollment