Managed all strategic programs from concept to completion. Analyze business requirements, manage projects, define project scope, budgets, resource allocation, project plan, project schedule, identify and manage project risks, change requests, oversee testing development. Achievement: Zero cost overruns, meeting business requirements, and on-time completion. Greater Cincinnati Water Works, Cincinnati, OH: Implemented hosted CIS solution and Self-Service solution for Greater Cincinnati Water Works Core Customers and its Service Bureau customers using Oracle Customer Care and Billing (CC&B). Achievements: Zero Severity Defects Post Go Live, Automation of 30% Core Business Processes, upturn paperless bills by 50%, and increased the usage of electronic payment revenue by 24%, Reduced monthly tickets by 70%.NiSource, Columbus, OH: Managed the Integrated Refresh (IR) and Discretionary Projects, annual and quarterly planning, project tracking, steering and governance meetings, reporting, identifying risks. Ensured the timely and quality delivery of all the projects on time within budget. Ran twenty-five projects concurrently. Key Projects: Cloud Foundation, Contact Center Modernization, Active Directory – Domain Controller Upgrade and Consolidation, Oracle 19c Roadmap, GIS 10.6 Upgrade

• Vodafone Limited, Newbury, UK: Managed the deliveries for integrations developed by HP. • Punjab Excise and Taxation Department, Punjab, India: Managed the implementation of Oracle ETPM for the State Punjab Excise and Taxation department.

HCL TECHNOLOGIES (India, USA, Brazil, and Canada.) 03/2005-06/2011Group Project ManagerResponsible for P&L and revenue generation for Hewitt Associates and GE accounts. Managed onsite and offshore teams. Built a framework to measure delivery effectiveness for large accounts.Created the PeopleSoft upgrade academy.Achievements: Improved upgrade times by 20%, profit margins by 10%. And increased overall revenue by 40%• HCL Brazil: Managed the initial setup of the HCL delivery center, including budget forecasting and cost analysis.• Retail Client in Brazil: Spearheaded several business process transformation initiatives for retail clients.• JD Edwards Support for Latin America: Launched JD Edwards support and application maintenance for Latin America operations in Brazil, Chile, Argentina, Columbia, Venezuela, Peru, and Ecuador. HCL Technologies, India• Hewitt Associates: Planned, managed, and executed major ERP Implementations, upgrades, and consolidations for Hewitt Associates end clients. Achievement: Reduced cost by 30%, upgrade effort by 20%, and budgets by 25%. • Circuit City: Managed the application support for multiple PeopleSoft applications. • GE Healthcare: Deployed Oracle E-Business Suite and integrated custom components.HCL Technologies, Canada• Air Canada, Montreal, Quebec: Consolidation and Upgrade of multiple PeopleSoft HRMS instances for Air Canada