With over 5 years of experience in publishing, content creation, and team management, I bring a proven ability to lead diverse teams, deliver exceptional results, and drive operational excellence. My career is defined by a commitment to innovation, collaboration, and fostering growth within creative and operational environments.I specialize in managing cross-functional teams, including editorial teams, graphic designers, and customer support staff. My expertise spans a wide range of disciplines:Creative Operations: Managing book formatting, creative writing, and book cover design by aligning with graphic designers to bring visionary concepts to life.Team Leadership: Overseeing editorial teams, conducting one-on-ones, coordinating timecards, managing holiday requests, and fostering collaboration through cross-team training and mentorship.Customer Support Management: Guiding teams through ticket management, Jira investigations, XML troubleshooting, SRE support, and liaising with customer success teams to ensure exceptional client experiences.Strategic Collaboration: Leading cross-departmental meetings, ensuring seamless communication between customer support, product teams, and stakeholders to deliver results that align with business goals.My achievements include spearheading successful publishing projects, elevating team performance, and developing efficient workflows that drive creativity and productivity.
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Team Lead Customer SupportDiligentIreland -
Creative DirectorElectric Letterland Publishers Dec 2019 - PresentBrussels Metropolitan AreaI lead a multidisciplinary team of creatives, including designers, editors, and author, to produce impactful and innovative content that strengthens brand identity and drives business success. My role combines strategic vision with hands-on leadership to deliver results that resonate with readers and align with organizational goals.Key responsibilities and achievements include:Team Leadership: Managing and mentoring creative and editorial teams to foster collaboration, creativity, and high performance. I oversee workflows, coordinate schedules, conduct one-on-ones, and provide clear strategic guidance to ensure alignment with project goals.Strategic Collaboration: Working closely with the author, editors, graphic designers, and stakeholders to bring creative visions to life, ensuring our output reflects the brand identity and meets market demands.Marketing and Digital Strategy: Leading online presence and digital marketing efforts, including SEO optimization, keyword research, and analytics. I create and execute campaigns that expand our reach and attract target audiences.Operational Oversight: Managing cross-functional processes such as project timelines, resource allocation, and cross-team coordination to ensure seamless execution of publishing initiatives.Innovation and Growth: Championing new storytelling formats, experimenting with emerging genres, and fostering a culture of innovation to keep the publishing house competitive in a dynamic marketplace.Customer-Centric Leadership: Liaising with customer support and success teams to enhance user experiences, resolve escalations efficiently, and align content offerings with audience expectations.
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Developmental EditorElectric Letterland Publishers Dec 2019 - PresentWellington, Wellington Region, New ZealandIn a dynamic and growing book publishing house, I play a key leadership role in shaping manuscripts to their highest potential while driving processes that align with industry standards and market demands. My passion for storytelling and strategic approach ensures that each project resonates with readers and achieves commercial success.Key responsibilities and achievements include:Editorial Leadership: Collaborating closely with authors to refine manuscripts by providing detailed feedback on plot development, character arcs, pacing, and narrative structure. My constructive guidance enables authors to deliver compelling and market-ready work.Industry Insight and Strategy: Staying at the forefront of publishing trends, emerging genres, and reader preferences. This ensures our publishing house remains competitive and innovative in meeting market demands.Manuscript Acquisition and Talent Cultivation: Identifying promising manuscripts and nurturing relationships with authors and industry professionals. Leveraging my editorial expertise to attract top-tier talent and strengthen the publishing house's portfolio.Digital Strategy Optimization: Enhancing the online presence of our authors and titles through SEO strategies, keyword integration, and content optimization. These efforts have improved visibility, search engine rankings, and audience reach.Cross-Team Collaboration: Working with design, marketing, and customer support teams to streamline publishing workflows, meet tight deadlines, and ensure cohesive project execution.I take pride in my ability to combine meticulous attention to detail with a broader strategic vision. My role involves not only refining individual manuscripts but also contributing to the overall growth and success of the publishing house.
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AuthorElectric Letterland Publishers Dec 2019 - PresentDublin, County Dublin, IrelandAs an author, I bring a strategic and collaborative approach to storytelling, combining creativity with an understanding of audience engagement and market trends. My experience in content creation, project management, and cross-functional collaboration has equipped me with skills that extend beyond writing, aligning with leadership and management goals.Key highlights include:Project Management: Successfully managing the end-to-end process of book creation, including drafting, revisions, and collaborating with editors, graphic designers, and publishers. This experience has honed my ability to oversee complex, deadline-driven projects.Creative Vision and Execution: Developing compelling narratives with a focus on character development, plot structure, and reader engagement, ensuring alignment with both creative goals and market demands.Collaboration and Leadership: Working closely with publishing professionals, marketing teams, and other stakeholders to bring stories to life. This has strengthened my ability to coordinate cross-functional efforts and foster productive working relationships.Market Awareness: Leveraging insights into industry trends and reader preferences to guide the development of content that resonates with target audiences and meets commercial objectives.Brand Development: Building a personal author brand that enhances visibility, connects with readers, and aligns with broader marketing strategies.My experience as an author has given me a deep understanding of storytelling and audience connection while also cultivating skills in team collaboration, project oversight, and strategic planning.
Stephen H. Education Details
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Marine Sciences -
Leadership & Change
Frequently Asked Questions about Stephen H.
What company does Stephen H. work for?
Stephen H. works for Diligent
What is Stephen H.'s role at the current company?
Stephen H.'s current role is Team lead Customer Support.
What schools did Stephen H. attend?
Stephen H. attended Galway-Mayo Institute Of Technology, University Of Sunderland.
Who are Stephen H.'s colleagues?
Stephen H.'s colleagues are Pugal Oviya, Adrian Poon, Anne-Céline Donohoe, Syeda Tasneem, Nassim Bouhdoud, Mohamed Elmahdy, Sake Damodar.
Not the Stephen H. you were looking for?
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Stephen O'Flaherty Bsc, MBS, H.Dip, QFA
Experienced People Leader, Project Manager With A Successful Track Record Within The Financial Services Sector.County Kildare, Ireland -
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