Shofiatul Hanani Email & Phone Number
Who is Shofiatul Hanani? Overview
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Shofiatul Hanani is listed as Deal Operations Specialist at 8x8, a with 2865 employees, based in Jakarta Metropolitan Area, Indonesia. AeroLeads shows a matched LinkedIn profile for Shofiatul Hanani.
Shofiatul Hanani previously worked as Technical Implementation at 8X8 and Customer Support Representative at 8X8. Shofiatul Hanani holds Bachelor'S Degree, Chemistry from Universitas Brawijaya.
Email format at 8x8
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About Shofiatul Hanani
Smart work and hard travelling
Shofiatul Hanani's current company
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Shofiatul Hanani work experience
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Technical Implementation
Current1. Client Onboarding and Integration2. API Integration and Technical Support3. Compliance and Regulatory Support
Customer Support Representative
- Collaborate with the routing and commercial teams to maintain the quality of the supplier- Collaborate with the routing and support team to adjust / setup the routing for better quality- Communicate with the carrier sales and commercial team for a new route that has better quality - Collaborate with the supplier / exclusive partner for VIP clients for appeal status or faster status on operator side- Collaborate with the sales / carrier sales for potential clients and check with the routing and commercial team to check status under operator side- Maintenance of the supplier quality and updating the result to the routing team (checking the quality CR/DR and fake delivery issued)- Initiative to help setup route once found an issue- Reverted the route once SIDs issued closed/resolved- Collaborate with the routing team for testing and checking the quality of WhatsApp supplier services- Testing for WhatsApp , Voice and SMS requires- Collaborate with the routing during on-boarding new supplier / partner- Designing testing rules during on-boarding new supplier / partner (preparing a sample transaction UCS2 , Concatenated , URL and Normal type)
Customer Success Associate
- Handling senderID registration- Negotiating with operator/exclusive partner for SenderID Issued- Updating the compliance regulation for senderID registration and SMS regulation- Checking and adjusting the client document to ensure getting approve from the operator side- Collaborate with the sales/CSM or client for additional documents under VIP client to ensure senderID working properly and traffic through smoothly- Communicated with the Routing and Support team for special setup under VIP or special client- Collaborate with the Support team for backend troubleshooting related to senderID setup- Initiative for maintenance of the senderID that got blocked for minimize penalty issue and client complaint- Testing by postman, CSG, testelium and TelQ
Account Manager
a) Monitor traffic from Customerb) Increase relation and benefit with client or supplierc) Monitor of support and sender Siskom teamd) Handle profit and loss every product of companye) Checking quality of result with Siskom team or with vendorf) Update new price and share month usage to customerg) Plan routing system for some project or as request price offer from customer needed.
It Support Technician
a) Monitor bind connection between customer and supplierb) Handle ticket issue as QoSc) Handle register Sender ID (masking) local and International toward Indonesia and Vietnamd) Monitor plan maintenance system or temporary servicee) Handle new product of Product Teamf) Test new sender ID, configure to client account and maintenance trafficg) FUP Issue or Sender ID Registration toward Supplier
Fresh Graduate Whose Interest In Environmental Sustainability And Social Awareness
Quality Control Analyst (Internship)
Quality control analyst give me experience to be good scientist and management chemicals product.
Chemistry Assistant Laboratory
Colleagues at 8x8
Other employees you can reach at 8x8.com. View company contacts for 2865 employees →
Zamel Melzam
Colleague at 8X8Istanbul, Türkiye, Turkey
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DC
Donald C. Torrez
Colleague at 8X8San Francisco Bay Area, United States
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DT
Denise Thach
Colleague at 8X8San Jose, California, United States
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ML
Mark Limbitco
Colleague at 8X8San Fernando, Central Luzon, Philippines
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SA
Sheryl Anne Tangi
Colleague at 8X8Cainta, Calabarzon, Philippines
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NZ
Natalia Zincenco
Colleague at 8X8Romania
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HG
Holly Garcia-Manfredi
Colleague at 8X8Charlotte, North Carolina, United States
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AG
Arman Gultiano
Colleague at 8X8Cebu, Central Visayas, Philippines
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BN
Brian New
Colleague at 8X8Lutherville-Timonium, Maryland, United States
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AT
Angela Tran
Colleague at 8X8San Francisco Bay Area, United States
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Shofiatul Hanani education
Frequently asked questions about Shofiatul Hanani
Quick answers generated from the profile data available on this page.
What company does Shofiatul Hanani work for?
Shofiatul Hanani works for 8x8.
What is Shofiatul Hanani's role at 8x8?
Shofiatul Hanani is listed as Deal Operations Specialist at 8x8.
Where is Shofiatul Hanani based?
Shofiatul Hanani is based in Jakarta Metropolitan Area, Indonesia while working with 8x8.
What companies has Shofiatul Hanani worked for?
Shofiatul Hanani has worked for 8X8, Siskom Pte Ltd, Freelancer, Atsiri Institute, and Universitas Brawijaya.
Who are Shofiatul Hanani's colleagues at 8x8?
Shofiatul Hanani's colleagues at 8x8 include Zamel Melzam, Donald C. Torrez, Denise Thach, Mark Limbitco, and Sheryl Anne Tangi.
How can I contact Shofiatul Hanani?
You can use AeroLeads to view verified contact signals for Shofiatul Hanani at 8x8, including work email, phone, and LinkedIn data when available.
What schools did Shofiatul Hanani attend?
Shofiatul Hanani holds Bachelor'S Degree, Chemistry from Universitas Brawijaya.
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