•Providing excellent customer service by responding prompltly to guest and agent inquiries via phone, email, other communication channel.•Working closely with sales and marketing, accounts, front office team to ensure seamless guest experience and fulfilling their request.•Sorting out any issues that may arise with bookings or reservations.•Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.•Helping guest with direct booking and bookings from third party.•Working closely with various travel agents, governments bookings, third parties like Booking.com, Expedia to accomodate guest and their request.•Helping accounts team follow up the payment and amending, updating invoices.

• Greet arriving guests, process their check-ins, and provide them with room keys and relevant information. At check-out, settle bills, inquire about the guest's experience• Assist guests with room reservations, amendments, and cancellations with high attention on guest preference and special requests• Handle payment transactions, including cash, credit card, or other payment methods, address any billing inquiries or discrepancies.• Perform administrative tasks related to the front desk, such as maintaining accurate records, checking room availability, and generating reports• Resolve guest issues and complaints with a focus on guest satisfaction, often involving collaboration with other team members or supervisors.• Promote hotel services, amenities, and special offers to increase revenue. • Working closely with other department like housekeeeping, reservations, food and beverage • Participate in ongoing training to stay updated on hotel services, procedures, and customer service techniques.

• Serve as the first point of contact for any technical issue via phone, email, remote access and onsite.• Perform first-level diagnosis and troubleshooting support to end-users related to the computer hardware, software, mobile devices and products.• Actively responding to the tickets and perform troubleshooting and escalate the unsolved issue to Level 2 technical teams.• Level 1 and 2 support of Microsoft systems including Active directory, Microsoft Exchange and Azure Active Directory.• Perform staff onboarding and offboarding process.• Troubleshooting issues related to VPN, Skype for Business, Teams.• General IT support for ERP and corporate systems assisting users where necessary.• Liaise with vendors, as required, to achieve problem resolution.• Troubleshooting the printer and scanner related issue and installation of new printer.• Computer setup, update driver, installation of software and application to the end user.• Ensure customer satisfaction through efficient call handling and communication.

• Fulfillment of customer’s order• Dispatching and creating invoice of the customer’s order• Taking customer’s queries and calls from the customer support team• Maintaining a positive, empathetic, and professional attitude towards customers at all the times• Managing EFTPOS and cash transactions, balancing cash registers at the close of shift.• Handle customer complaints providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Build sustainable relationships and trust with customers through open and interactive communication.

• Assisted newcomers by providing information regarding the course and available resources and answering the new students’ inquiries.• Provided academic assistance to the group of 15 students regarding coursework for 2 hours on the weekly basis for those who need academic assistance.