Sha-Nia Smith Email and Phone Number

Maintain files. Create correspondence and organize paperwork that have to do with the opening, maintaining and closing of escrow accounts. Interacts directly with customers to offer advice on the escrow process itself. Possess strong team orientation, a keen task focus, a flexible work pace and a strong eye for detail. Mindful of processes, rules and procedures, since escrow work is complex and regulated. Listens attentively and thinks critically as questions are asked and solves problems. Confidentiality is also important because of the need to maintain files that have private, sensitive information.

Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.Managing Files/Sending faxes.Performing multifaceted general office support.Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software).

Distribute work and oversee daily production for 5-10 specialists.Review provider contracts and verify eligibility to be in the TRICARE network. Assist in interviewing of new employees and coordinate their departmental orientation training.Created training manual and PowerPoint presentation for new hires.Responsible for initial and on-going training of all team members.Function as primary information source for intra-and inter-departmental questions and issues.Conduct bi-weekly departmental team meetings and one-on-on with staff.Implement and oversee new TRICARE standards and processes.Maintain expert and complete knowledge of internal (Microsoft Office Suites) and external (AS400) databases.Conduct audits of data entered in system and maintain departmental accuracy standards of 97%.Possess the ability to build a strong working relationship and maintain open communication with providers so that issues may be raised in a proactive manner.Act as a liaison between providers, facilities, TRICARE partners and other ValueOptions departments to facilitate communication, resolve inquiries and provide education.Maintain network adequacy and identify network needs by conducting access surveys to include recruiting additional providers and facilities, as needed, based upon routine monitoring of network adequacy, beneficiary complaints and access to care issues within assigned geographic area..

Responsible for meeting and/or exceeding all financial goals and profitability.Handled collections via the telephone, as necessary.Established business relationships with customers and handled customer complaints.Performed administrative office duties including, but not limited to, filing and generating daily reports.Conducted interviews and trained new staff.