Shafeeq Rahman Email & Phone Number

Jeddah, Makkah, Saudi Arabia

• Provided expert on-site support for hardware, software, and network issues, ensuring minimal downtime andoptimal performance for company operations.
• Ensured the functionality and accessibility of the company’s software and hardware, resolving support ticketspromptly to boost productivity and efficiency.
• Diagnosed and resolved complex computer issues, adjusted configurations, and optimized system settingswhile proactively maintaining hardware to prevent failures
• Maintain essential IT operations, including operating systems, security tools, applications, servers, emailsystems, laptops, desktops, software, and hardware.
• Developed and maintained documentation, including user guides and troubleshooting manuals, to supporteffective knowledge sharing and team collaboration.
• Managed incidents and service requests through a ticketing system, ensuring timely resolution of technicalissues while maintaining high customer satisfaction levels.

Perintalmanna, Kerala, India

• Delivered technical training and support to employees, ensuring effective use of software and hardware.
• Ensured the functionality and accessibility of the company’s software and hardware, resolving support ticketspromptly to boost productivity and efficiency.
• Ensure document management is well maintained and recorded accordingly based on the reference codes,procedures, and Managed operations, including operating systems, security tools, applications, servers, emailsystems.
• Optimize paid campaigns on platforms like Google Ads and Facebook Ads by adjusting bids, targeting, andcreative assets to meet campaign goals and maximize ROI.
• Conducted software installations, updates, and hardware driver configurations, keeping systems secure andup-to-date.
• Logged and managed service requests efficiently, maintaining transparent communication with employeesabout issue resolution.

Bachelor Of Technology - Btech, Computer Science And Engineering

Higher Secondary School