Shaachi Patel Email & Phone Number

Bengaluru, Karnataka, India

OverviewContributed to the growth of Uber's Intercity business vertical in India-South Asia (INSA), as an operations associate in the central team of 4Oversaw driver & rider Experience, Quality, CRM, and tier-2 city Marketplace (pricing) charters for INSA IntercityWorked as the primary POC to liaise between the intercity team and other central and regional teams across various chartersMarketplace:Set up pricing structure for Uber's Intercity business in T2/3 cities based on market elasticity, cost of living, and competitionConducted analyses on the impact of new features to assess changes in rider demand and driver reliability on the platformWorked with regional teams to launch Uber's Intercity product across various expansion markets in India, Sri Lanka, BangladeshDriver Quality & Fraud:Worked with the INSA quality team to set up carrots and sticks to improve driver quality on Uber Intercity rides.Designed 3-strike policies across various metrics (eg., cancellations, behaviour, collusion) to educate, warn, and take action on defaulting driversLiaised with the analyst using operational and data-backed inputs to build a threshold-based flagging system to quickly identify and plug any fraud by intercity riders or driversExperience & CRM:Liaised with the cross-functional teams to identify any gaps in the Intercity product experience, and worked with the Intercity team to bridge the same through short-term operational hacks and long-term productized solutionsWorked with the support team to run bi-weekly rider and driver support ticket audits to ensure the Intercity queries were being solved correctlyIdentified areas for improvement in the support SOPs, to deliver better platform experience for riders and driversDesigned all Intercity-related communication being sent to drivers (education about product features, warnings relating to quality or reliability, information on any campaigns or incentives) and worked with the APAC CRM team to execute the same

Bengaluru, Karnataka, India

https://www.linkedin.com/company/pingindiaSales & Business Development:- Built guidelines & affirmations to define selection strategy & target maker base; grew the same from 8 to 215+ makers by adding velocity to the sales effort by crystallized prioritization- Hired and trained the sales, onboarding, and account management teams, defined KPIs & SOPs to improve category ownership and growth- Developed a maker-led customer acquisition plan leading to a 30% increase in OPWCity Launch:- Planned & executed the Mumbai city launch: selection, supply, demand, geofencing, hired the city team and started operations- Managed customer engagement, marketing campaigns, and 0-1 growth for the cityOperations & Stakeholder Management:- Defined the sales pitch, onboarding process, maker training guidelines, store creation SOP, and maker support plan- Designed the Ping performance metrics for makers to track & improve their fulfillment metrics and product quality- Liaised with tech to build internal tools & an end-to-end OMS for the makers. This included competition analysis, customer insight calls, product road-mapping and wireframing - Collaborated with the Growth Team to develop maker campaigns & offline events (stalls, farmers market, offline customer activation)- Worked with the Delivery Team to define delivery models, budgets, and constraints for makers

Bengaluru, Karnataka, India

Growth and Development of the Institutional Channel for Bangalore

Bengaluru, Karnataka, India

Team Lead - Account Management & Restaurant Operations, Uber Eats

Bengaluru Area, India

Chennai Area, India

 Assisted in integrating new accounting structures to past financial statements of the firm. Worked with the partner bank to process and analyze loan applications for fresh talents. Prepared and mailed confirmations of the balances owed by clients.

Chennai, India

 Maintained up to date records, by entering key data and creating transactions using the general ledger computer system (Tally). Assisted in the daily verification of accounts by reconciling transactions and statements.  Interacted with clients and team members on a regular basis to gain an understanding into the controls and the processes for the areas handled on the engagements.

Chennai, India

 Analyzed the master sales and stock balance of Mera Toy Shop, a leading retail toy chain, to assist the purchasing department with inventory management and re-order recommendations. Assisted in expanding the company’s operations from brick and mortar stores to e-commerce platforms such as Amazon, Flipkart and Snapdeal, resulting in a 10% increase in sales.

Bachelor’S Degree, Accounting And Finance, Graduates With First Class Honors.

Activities and Societies: SIM Indian Society. Psychology club.

Diploma In Management Studies, Gpa 3.7/4