Shaan Mohmmad Email and Phone Number

Manages the delivery of Global Benefits Management Services for multinationals.  Helped in transitioning of the process by supporting other SMEs and colleagues.  Trained new hires, transitioning them new clients and solving their problems.  Given process efficiency ideas and implemented them.  Interfaces directly with senior-level client managers, client global and regional contacts and ensures the communication of required with internal stakeholders.  Helps clients to monitor benefit programs around the world by providing accredited reporting  Created JIRA tickets and following up on that according to the workflow in the JIRA tool  SLA Compliance: To ensure regular and stringent quality processing, high level of compliance to accuracy guidelines as per quality benchmark and executing tasks under TAT to achieve agreed business objectives. Also, implementing strategic measures to bring incessant improvement in quality standards.  Ability to read clients plans and provisions and understand how that translates to ongoing processing environment.  Full enrollment support including annual enrollment, new hires, and life events with enrollment supported via HR File or Customer Service.  Audits - Quality auditing for the processes we are aligned with.  Floor Support and Mentoring New Hires  Report preparation and data analysis  Responsible for client’s escalations and actively contributing to the final recommendations and presenting them to senior client executives.  Handling payroll & compensation, benefit administration for employees, clients and vendors.

➢ Handling payroll & compensation, benefit administration for employees, clients and vendors. 2 ➢ Handling Premium processing. ➢ Handling Client calls and Escalations. ➢ Providing solutions through Workflows & Outsourcing mailbox. ➢ Analyzing the eligibility of Dependents for Medical coverage ➢ Administrating all the COBRA and Direct billing payments (DBP) participant. ➢ Interacting with Onshore & Offshore clients ➢ Handling Carrier files & Retiree Files and Termination Files. ➢ Handling Tickets➢ Own, create, train, and execute ongoing blueprints. ➢ Collaborate with Customer Service (CS) to identify and implement improvements to CS ongoing training.

 Making Daily, Weekly, Monthly Reports on different trends. Streamlined MIS system to track all key data points in Knowledge Services. Work with management to define new reporting requirements. Design, build, and implement new report formats and layouts on a customized basis as requested by the Business Leaders. analysis, design, VBA programming

 Inventory allocation for the team through MS Excel. Generating and publishing reports on daily basis. Working on dedicated and designated policies. I Support various underwriting units across North America, Canada, Asia, Australia and Other parts of the World working on different business units like Property, Casualty, Healthcare, E&P, Marine, Builder Risk Etc.