Najmuzzama Khan Email & Phone Number

Gurugram, Haryana, India

Working with Indigo Airlines

Noida, Uttar Pradesh, India

• Led the development of the chatbot for Indigo, including technical discussions with clients regarding requirements, designing solutions, and implementing an end-to-end chatbot system for their crew members' daily operations.• Developed and automated report generation and scheduling using MongoDB aggregation, creating brand-specific reports and integrating them into interactive dashboards, reducing manual efforts by 40% and reporting time by 25%.• Delivered end-to-end chatbot solutions for clients like Tutorbin, IndiaFirst, Robi, and Rainbow Hospital. Managed API integrations and exposed APIs for clients to download chat logs, resulting in 30% faster client interactions.

Noida, Uttar Pradesh, India

• Improved IKEA chatbot’s entity recognition by implementing universal Named Entity Recognition (NER), which enhanced the bot’s accuracy by 55%.• Created workflows for POCs related to user onboarding via chatbot, reducing onboarding time from 30 minutes to approximately 5-10 minutes.• Integrated Instagram as a channel for the chatbot, handling the end-to-end integration, and adding another platform for user interaction with the bot.

Noida, Uttar Pradesh, India

• Developed JavaScript Lambda functions supporting website functionalities, improving scalability by 30% with serverless architecture.• Created and published an Angular library on NPM, integrating it seamlessly into the company’s website to enhance front-end functionality. This reduced development time for front-end components by 30% across multiple projects and improved code reusability by 35%.• Implemented analytics events to track and visualize key metrics such as user count and page views, providing actionable insights for data-driven decision-making. These events helped identify key user behavior patterns that led to a 15% increase in user retention and a 10% improvement in conversion rates.• Resolved recurring bugs and automated tasks to improve system efficiency and reliability, using Node.js, Express, and MongoDB to streamline backend processes.

• Designed and developed a visually appealing dynamic website for the company, meeting all deadlines.• Completed the front-end development using HTML, CSS, and JavaScript, and contributed to backend development with Node.js.