Shabalala P. Email & Phone Number

South Africa

Support to Office of Chief Growth Officer • Set up internal meetings with stakeholders and manage invites, agenda and actions for each forum • Assist in preparing Client Engagement Plans • Briefing the design and creative team and making sure that work gets executed at highest quality, according to brief and submitted on time Global Client Development Support • Help maintain quality of GCD tools including data and content auditing across systems • Support the Cerebra specialist in building best practice content where relevant • Work with the People team in managing Global Client Development onboarding of internal stakeholders joining the business • Carry out market research related to the MCG framework 1 Smollan and ASL Queries and Reporting • Manage all client queries received and ensure all clients are connected to relevant stakeholders and activities needed in supporting requests are actioned • Oversee the internal contact matrix of all stakeholders linked to the Global Client Development space • Understand and record all relevant information that can be used by the wider team • Build global and regional reports needed by the Chief Growth Officer and/ or Advantage Smollan counterpart including but not limited to EXEC reports, Global Growth updates and regional CEO updates

South Africa

Overseeing the delivery of projects and making adjustments as necessary to ensure, delivery to specifications and high standards.- Responsible for monitoring and leading operation flow from order creation to delivery on multiple marketplaces with various courier service providers.- Organising third-party providers and vendors to deliver elements that cannot be produced in-house.- Responsible for purchase order creation from various suppliers and ensure timely payments within agreed payment terms.- Monitor stock levels.- Experience at listing Catalogue on multiple marketplaces- Invoice customers and disseminate invoices and statements.- Book in returns and process credit notes.- Respond to customer queries and supplier queries regarding their accounts.- Account receivable and Accounts payable reconciliation of accounts and allocation of payment- Create CE’s for marketing campaigns.- Prepare monthly and weekly sales reports.

- Day-to-day management of various e-commerce platforms including stock updates, sales tracking and reporting, customer service, B2B operations and returns and recovery management.- Administering data between accounting software, warehouse management system and e-Commerce platforms.- Product catalog management, updates and creation.- Processing a high volume of individual product orders and bulk transactions.- Dealing with and responding to a high volume of customer contacts and walk-in customers.- Communicating and researching important feedback from customers to internal teams to help meet team objectives.- Communicating and working effectively in a high pace environment.

Randburg

-Taking or processing orders for a product or service.- Service champion, decrease the influx of customer queries the first time.- Providing advice on purchasing products or services.- Listening to customer or client complaints or concerns and working to resolve their issues.- Data entry- Educate and inform on new product development and services.-Retain and attract customer advising on add on products and services.

Rosebank

- Build strong co-operative and interdependent relationships with each Partner by buildingrelationships based through regular and effective communication.-To provide professional and proactive account management to all Partners at all times.- Assist with arranging marketing collateral and novelties.- Assist with open orders by liaising with Sales consultants and working toward closing orders.- Assist in order enquirers by tracking and advising applicable customers.- Pricing schedule assist with updating and validating prices lists.

Boksburg Towers

- Brand activation, for SAB, ABI, Clarins SA in order to drive sales.- Informing and educating consumers about different Product features, promotions and added value.- Retaining and attracting prospective consumers.- working towards brand building and awareness.- Interacting with customer to get important research insights.- Reporting on findings.

Gauteng Alberton

- Building and maintaining relationships with clients and key personnel within customer companies.- Conducting business reviews to ensure clients are satisfied with their products and services.- Achieving client relationship targets and KPI’s as set by the Head of Sales.- Letting customers know about other products the company offers.- Liaising with internal departments to ensure client needs are fulfilled effectively.- Escalating and resolving areas of concern as raised by clients.- Updating the CRM and ensuring account managers are aware of changes within clients.

Ba Corporate Communication, Business/Corporate Communications And Marketimg, 2012

Activities and Societies: social development societygiving back to the community, assisting place of safety and community work.

Ba Hon. Integrated Organisational Communication, Intergrated Communication

Ba Hon. Strategic Brand Communications, Branding And Communications

Brand & brand communications

Matric