As an IT support engineer at Reneco International Wildlife Consultants LLC, I apply my technical expertise in hardware and software design, installation, administration, and configuration to support the company's wildlife conservation projects across the globe. I have been working with Reneco since August 2018, and have contributed to several initiatives that have improved the company's IT infrastructure and security.Some of my achievements include implementing Acronis backup solutions for the company's servers and data, troubleshooting and resolving network issues using CCNA routing and switching skills, and providing help desk support and training to the staff and clients on various IT systems and tools. I have also developed system documentation and policies to meet the needs of dynamic and continuously changing environments. I hold a Bachelor of Technology degree in Computer Science from Jawaharlal Nehru Technological University, and have obtained multiple certifications, such as MCP, CCNA, Azure Associate Administrator and Acronis backup engineer. I am a goal-oriented and collaborative professional, who communicates effectively with technical and non-technical audiences, and who values innovation, quality, and customer satisfaction.