Mohammad Shabaz Raza Email and Phone Number

Active member of a team of cloud engineers who has been responsible on provisioning public Cloudnative platform infrastructure in aws.• Successfully diagnosed and resolved complex operational issues, reducing downtime. Automatedrepetitive operational tasks, resulting in a significant reduction in manual workload and increased teamproductivity.• Collaborated with businesses and application teams to resolve cloud related issues and deploymentstrategies, based on application and business requirements.• Experience on deployment methods and processes to effectively deliver products across allenvironments.• Keeping up to date with emerging cloud technology trends on open source and cloud vendors such asAWS, Azure, and GCP.• Experience working with Apache, Nginx, and Tomcat Servers.• Good knowledge on CI/CD pipeline and devOps tools like Git, Jenkins, Ansible and Docker etc and• Experience increasing system performance with a focus on high availability and scalability.• Collaborating with development and testing teams according to the requirement.• Knowledge of Infra-as-a Code concepts using AWS, Terraform, Cloud formation.• Basic knowledge on in scripting languages including Bash, Python.

Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.Utilized practical communications skills to maintain and build positive customer relationships.Increased positive customer reviews by solving complex, technical computer issues efficiently within given timeframe.Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.

Applied expert knowledge for daily completion of tasks and streamlining workflows.Improved customer support by proactively responding to queries on interactive tools and handling client issues via calls chat and email.Experience in remote access environment.Assisted customers with software package installations, enabling high-performing IT systems.Tracks, documents and reports customer issues and resolution activities.Excellent in documentation like documenting issues/incidents, action plans, and solutions in detail.