. Enhance operational systems, processes, and policies to improve efficiency, quality, and customer satisfaction.. Mentor and manage team members, fostering a positive work environment and ensuring alignment with organizational goals.. Oversee budgets and optimize resource utilization for cost-effective and efficient operations.. Set and track KPIs to ensure business objectives are met, making adjustments as necessary to improve outcomes.. Collaborate with leadership to develop and implement strategies that support growth and scalability.. Maintain adherence to legal, regulatory, and safety standards, minimizing operational risks.. Identify opportunities for operational enhancements and implement solutions for long-term success.

• Directed the operations of the Web Support and Maintenance, Project Management, and Digital Marketing teams, ensuring that all efforts were closely aligned with client expectations.• Fostered seamless communication and collaboration across departments to guarantee consistent, high-quality project delivery.• Identified and capitalized on opportunities for operational enhancements by streamlining processes and implementing best practices• Strategically allocated and managed resources across departments, ensuring projects were delivered on time, within budget, and to the highest quality standards.• Provided mentorship and guidance to department managers, nurturing a culture of continuous improvement and professional growth.• Cultivated and maintained robust client relationships by ensuring timely project delivery and proactively addressing operational challenges and inquiries.• Closely tracked key performance indicators (KPIs) across departments, generating regular reports for senior management and making informed, data-driven decisions to optimize performance.• Proactively identified and mitigated operational risks through regular audits, ensuring compliance with industry standards and addressing potential issues before they escalated.• Oversaw vendor relationships and contract negotiations, ensuring that third-party services consistently met operational requirements and client expectations.

• Ensured that all websites are running smoothly and efficiently by conducting regular check-ups and fixing any issues.• Responded to client inquiries and provide technical support as needed• Collaborated with the development team to identify and resolve technical issues• Provided training and support to the web support and maintenance team• Maintained documentation for all website updates, changes, and issues• Ensured website security by implementing security measures and conducting regular security audits• Develop and implement a website support and maintenance schedule to ensure regular check-ups and updates• Proactively identify and resolve technical issues to ensure high website uptime• Maintained and updated website backups to ensure data protection• Monitored website analytics to identify trends and opportunities for improvement• Implemented website upgrades, patches, and bug fixes as needed• Provided timely and accurate status reports to clients and stakeholders• Established and maintained strong relationships with clients and stakeholders to ensure their satisfaction• Managed vendor relationships and contracts for website support and maintenance services

• Manage web development projects through the entire SDLC from initiation to implementation• Conducted daily SCRUM, sprint planning, sprint reviews, and sprint retrospectives• Assigns tasks to the team and ensures timely and budget-friendly completion• Managed multiple web projects at a time• Prepared necessary documents, schedules, and scope• Managed internal and external resources, including offshore resources• Conducted meetings with clients to gather requirements, present data, and obtain approvals• Managed content, design, and development tasks with writers, designers, and developers• Managed project launch activities, ensuring sites were launched on time and correctly• Handled support tasks and requests from existing clients• Managed setting up dev environments with the DevOps team and launching websites• Conducted quality control by checking coding standards, proofreading content, verifying that design meets requirements, and ensuring SEO optimization

• Successfully coordinated and delivered design projects with a 95% on-time delivery rate• Collaborated with cross-functional teams, including designers, copywriters, and developers• Coordinated and managed all aspects of design projects from initiation to delivery• Ensured web design followed branding guidelines and requirements• Developed and maintained project schedules and budgets• Worked closely with clients to understand project requirements and expectations• Provided regular progress updates to clients and stakeholders• Managed and directed design projects, ensuring they were delivered on time and within budget• Utilized project management tools to track project progress and allocate resources.• Conducted SCRUM meetings to review project status and identify potential roadblocks

• Develop, Implement and continuously refine the Human Resources policies of the company• Managed a staff of over 50 employees• Planed, facilitate, and coordinate recruitment and selection process• Deal with any performance or grievance issues of employees and management• Maintained pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations• Prepared pay budgets; monitor and schedule individual pay actions; recommend, plan, and implementing pay structure revisions• Conduct, facilitate, and coordinate performance management activities such as performance reviews, increments, and bonuses• Developed succession plan for all the departments in the company• Designed career goals and paths for the employees• Formulated strategies for motivation and retention• Planed and design compensation and benefits package• Planed, design, and execute training and development needs of the company• Maintained personnel records of the employees• Maintained attendance & leave records

• Responsible for implementing and developing HR policies and procedures for USAID (PCTV)• Developed the HR manual in accordance with USAID's rules and regulations• Conducted training on HR best practices • Managed screening and recruitment of 200 new hires• Maintained employee files and the HR filing system for over 300 employees• Managed and conducted over 300 annual and probationary evaluations• Trained five-member HR management team that contributed to sound HR decisions• Assisted the IT team in the development of HRIS• Developed employee orientation programs for managers and employees• Developed employee retention policies and capacity building training programs• Data collection, analysis, report writing, and presentations• Designed and posted jobs at various channels• Scheduled and conduct test and interviews• Managed complete recruitment and selection life cycle

• Conducted training of trainers (ToT) and training of students (ToS) in soft skills development• Conducted trainings in setting up career development centers in 20 leading institutions • Trained a staff of 60 trainers across Pakistan in managing a career development center • Trained over 150 trainers and 300 students in soft skills development • Managed HR forums between institutions and private sector to minimize the skills gap and develop a liaison • Assisted in development of career development center manual • Developed instructor manual for soft skills development • Developed an abridged version of Learning Management System (LMS) • Planed and developed PR strategies for placement centers • Identified, developed and maintained strong relationships with various stakeholders for the Jobs Project • Coordinated with Career Center target institutions to design and develop IT support strategy and provide ongoing assistance to build their IT capacity • Assisted in preparing reports and success stories • Supported management in overall project planning through reporting on project schedules and deliverable and developing concept papers • Contributed to the development and advancement of project strategy, advocacy agenda and activities plan between JIPL and priority institutions. • Assisted in assessment and data compilation for initiatives such as the skills gap assessment • Oversee the development of website content to feature JIPL and Jobs Projects success such as HR Forum related activities • Researched and collate HR related statistics and best practices to disseminate to respective partners