As an IT Support Assistant at UNITED KING, I provide technical support and troubleshooting assistance to over 100+ end-users with a wide range of computing hardware and software. I install, configure, and maintain all desktop computers, laptops, and peripherals in accordance with company policies. I also diagnose and resolve hardware, software, and network-related issues in a timely manner.With a strong foundation in IT principles and a customer-centric approach, I thrive on resolving complex issues and optimizing IT infrastructures. I have over three years of experience in managing and installing user hardware, software, and networks, updating system security, analyzing system performance, and assisting in the design and development of new software and systems. I also have an Intermediate degree in Business/Commerce, General, which gives me a solid understanding of the business needs and goals of the organizations I work with. I am passionate about providing exceptional technical assistance to ensure smooth operations within organizations.