Imtaj Shabbir B Email and Phone Number
Highly proficient, seasoned, and Certified Salesforce Developer with a strong record of client satisfaction 4+ years of Salesforce Development, and 2 years of Salesforce Administration experience. Experience with implementing complex business solutions for a wide variety of clientele.
National Grid
View- Website:
- nationalgrid.com
- Employees:
- 11558
-
Saleforce DeveloperNational Grid Aug 2022 - PresentNew York, Ny 11217A Salesforce Community Cloud instance was developed and implemented to improve the customer experience and streamline the interconnection process for National Grid customers. A single point of contact was created for customers to interact with National Grid, and customers were allowed to track the status of their applications in real-time. The risk of errors was reduced by providing a centralized repository for all the information needed to connect a new customer. The customer satisfaction… Show more A Salesforce Community Cloud instance was developed and implemented to improve the customer experience and streamline the interconnection process for National Grid customers. A single point of contact was created for customers to interact with National Grid, and customers were allowed to track the status of their applications in real-time. The risk of errors was reduced by providing a centralized repository for all the information needed to connect a new customer. The customer satisfaction score for the interconnection process was improved, and the average time to process an interconnection application was reduced. Show less -
Salesforce DeveloperAmerican Express Apr 2020 - Jul 2022New York, United StatesServed as a Salesforce Developer in a Salesforce Service Cloud Implementation for a major banking company. Developed Salesforce based customer/client onboarding application using Aura and Lightning Web Component framework. Built integration to sync data throughout various external systems. Implemented custom case intake solution to create and manage case within Salesforce. -
Salesforce AdministratorSuny Buffalo State College Graduate School Feb 2018 - Dec 2019New YorkServed as a Sales CRM Tech Lead supporting Buffalo state College through the implementation and maintenance of the Salesforce platform. Worked as a Salesforce support team member for all Salesforce related issues, support the operation of systems and integrations with external database.
Frequently Asked Questions about Imtaj Shabbir B
What company does Imtaj Shabbir B work for?
Imtaj Shabbir B works for National Grid
What is Imtaj Shabbir B's role at the current company?
Imtaj Shabbir B's current role is Salesforce Developer.
Who are Imtaj Shabbir B's colleagues?
Imtaj Shabbir B's colleagues are Mary Ellen O'connell, Peter Paquette, Stefan Preuss, Nigel Brown, Laurie Hogan, Larry Durante, Joseph Buccheri.
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