A Salesforce Community Cloud instance was developed and implemented to improve the customer experience and streamline the interconnection process for National Grid customers. A single point of contact was created for customers to interact with National Grid, and customers were allowed to track the status of their applications in real-time. The risk of errors was reduced by providing a centralized repository for all the information needed to connect a new customer. The customer satisfaction… Show more A Salesforce Community Cloud instance was developed and implemented to improve the customer experience and streamline the interconnection process for National Grid customers. A single point of contact was created for customers to interact with National Grid, and customers were allowed to track the status of their applications in real-time. The risk of errors was reduced by providing a centralized repository for all the information needed to connect a new customer. The customer satisfaction score for the interconnection process was improved, and the average time to process an interconnection application was reduced. Show less

Served as a Salesforce Developer in a Salesforce Service Cloud Implementation for a major banking company. Developed Salesforce based customer/client onboarding application using Aura and Lightning Web Component framework. Built integration to sync data throughout various external systems. Implemented custom case intake solution to create and manage case within Salesforce.

Served as a Sales CRM Tech Lead supporting Buffalo state College through the implementation and maintenance of the Salesforce platform. Worked as a Salesforce support team member for all Salesforce related issues, support the operation of systems and integrations with external database.