Strong background in providing Operations and Service Delivery in a 24x7 global IT service environment. Engage deeply with clients showing a strong sense of urgency in resolving project issues for a wide range of IT services like Location & Commerce, Global Mapping information, Mobile Applications, Automobile Navigation, etc. Approach issues with offbeat and innovative solutions and show complete ownership and accountability. Accustomed to working in high-stress environments and committed to understanding business and customer needs and work towards continual service improvement. Experienced in handling Enterprise Installations on High availability Cluster Zones and Cloud based Application Installations. Experienced in understanding Architecture and maintain performance of Application/Services through set-up and usage of a wide range of Monitoring tools.Able to install, monitor network resources and improve performance of Webservers like JBOSS, Weblogic and Tomcat running on Legacy Solaris, HP-Unix, Linux systems, Amazon Web Services. Identify and Initiate Incident Resolution, Drive incident calls seamlessly with Network, Storage, System Engineering and Product development teams for understanding, mitigating and resolving customer impacting incidents. Then work closely with application owners for Problem Inspection, Draw Root Cause & Trend Analysis.Suggest Improvements in Service Monitoring, KPI analysis and Communication Processes through development of Shell Scripts, Data analysis tools, Incident Notification Solutions and Report Building. Utilize skills in Unix,PHP,JSP,Javascript, VML & XML for such automation tasks.Responsible in following standards and processes and insist for deliveries following Quality Standards the firm has subscribed to. Have participated in CMMi Level 3 and ISO Certification exercises and have knowledge in QMS.