Shabdini Sondhi Email & Phone Number

Penrose

- Hosting support for clients.- Ensuring client Wordpress sites are secure for latest security threats.- Regularly updating core, plugins, themes files to keep Wordpress sites securely.- Remotely access Outlook on client's device to assist with the setting up POP and hosted exchange accounts.- Optimizing websites to load faster for SEO purposes.- Managing and see through to completion various Social Media and SEO projects.- Documentation of the various internal process and documentation for clients.

Auckland, New Zealand

 Managing key insurance accounts to enables fast, secure collection of medical information required for the review of an insurance application. Contacting practice managers and doctors to ensure completion to insurance medicals in a timely manner and to query any that have not been completed or are outside SLA. Visit medical practices to improve turnaround time on medical insurance applications. Deal with queries from practices and insurer pertaining to the electronic transfer of medical information.

Auckland, New Zealand

 Continually manage and review internal and external processes associated with service delivery of both Fliway and Radiola to maximise opportunities for service enhancement.  Provide regular performance reporting, KPI’s and other information relevant to the ongoing development of client relationship. Monitor, manage and implement operational performance standard consistent with client expectations, company targets and commercial service expectations. Maintain a satisfied client base through the efficient and effective handling of customers by providing solutions to customer enquiries, complaints and problems.  Relay customer feedback relating to areas of service performance, concerns and dissatisfaction to sales, administration, operations and/or management as necessary and follow up to ensure remedial measures are implemented. Meet with the customer on a regular basis to discuss service provision, promote and develop further opportunities for business growth, service expansion and improvement.

Auckland, New Zealand

 Answering all inbound calls Daily banking Assisting National Manager with creation of documents Catering for events Booking all flights and accommodation for staff members

Auckland, New Zealand

 Plan and manage the implementation of workplace health programs including events, communication and incentives Establish and maintain excellent relationship with key clients and manage any issues client might have Develop networks and contacts to engage existing clients in workplace health services

Eden Terrace, Auckland

 Exceeded last quarter sales budget of $375K by $5K  Managed a portfolio of 15 Corporate clients Forged strong customer relationships to identify needs based selling opportunities Providing data/telecommunication solutions to a diverse customer base Strengthened industry knowledge through ongoing training Repaired damaged relationship by listening to & understanding to customer needs and providing solutions

Eden Terrace, Auckland

 Saw a need for, and implemented and company health and safety process for head office and its 2 branches Instrumental in implementing processes to increase productivity and team morale Monthly reporting of performances and processes  Reviewing individual performances on a monthly basis Full KPI bonuses were given regardless of performance. Implemented a system that would reward good performance and increase the relevance of the KPI system Rewrote the stock return process and managed its implementation  Updated stagnant company website which had been left idle for 2yrs. This had a positive response from customers and company awareness  Delegated and assigned tasks to staff members Managing day to day workflow of my team Fostered a positive working environment through open communication

Eden Terrace, Auckland

 Dealing with inbound queries both internally and externally. Helping Account Manger to complete paperwork for sales completed. Taking sales queries and passing them onto the Account Manager. Fill in for Account Manager when on annual leave. Ensuring all customer enqueries are dealt with and resolved as quickly as possible.

Diploma Of Web Development, Web Development

HTML, CSS, Javascript, Laravel, PHP, Wordpress Theme Creation

Certificate, In Digital Media (Icreate)

Digital Media

Diploma, In Marketing Management

Certificate, In Marketing Management