- Hosting support for clients.- Ensuring client Wordpress sites are secure for latest security threats.- Regularly updating core, plugins, themes files to keep Wordpress sites securely.- Remotely access Outlook on client's device to assist with the setting up POP and hosted exchange accounts.- Optimizing websites to load faster for SEO purposes.- Managing and see through to completion various Social Media and SEO projects.- Documentation of the various internal process and documentation for clients.

 Managing key insurance accounts to enables fast, secure collection of medical information required for the review of an insurance application. Contacting practice managers and doctors to ensure completion to insurance medicals in a timely manner and to query any that have not been completed or are outside SLA. Visit medical practices to improve turnaround time on medical insurance applications. Deal with queries from practices and insurer pertaining to the electronic transfer of medical information.

 Continually manage and review internal and external processes associated with service delivery of both Fliway and Radiola to maximise opportunities for service enhancement.  Provide regular performance reporting, KPI’s and other information relevant to the ongoing development of client relationship. Monitor, manage and implement operational performance standard consistent with client expectations, company targets and commercial service expectations. Maintain a satisfied client base through the efficient and effective handling of customers by providing solutions to customer enquiries, complaints and problems.  Relay customer feedback relating to areas of service performance, concerns and dissatisfaction to sales, administration, operations and/or management as necessary and follow up to ensure remedial measures are implemented. Meet with the customer on a regular basis to discuss service provision, promote and develop further opportunities for business growth, service expansion and improvement.

 Answering all inbound calls Daily banking Assisting National Manager with creation of documents Catering for events Booking all flights and accommodation for staff members

 Plan and manage the implementation of workplace health programs including events, communication and incentives Establish and maintain excellent relationship with key clients and manage any issues client might have Develop networks and contacts to engage existing clients in workplace health services

 Exceeded last quarter sales budget of $375K by $5K  Managed a portfolio of 15 Corporate clients Forged strong customer relationships to identify needs based selling opportunities Providing data/telecommunication solutions to a diverse customer base Strengthened industry knowledge through ongoing training Repaired damaged relationship by listening to & understanding to customer needs and providing solutions

 Saw a need for, and implemented and company health and safety process for head office and its 2 branches Instrumental in implementing processes to increase productivity and team morale Monthly reporting of performances and processes  Reviewing individual performances on a monthly basis Full KPI bonuses were given regardless of performance. Implemented a system that would reward good performance and increase the relevance of the KPI system Rewrote the stock return process and managed its implementation  Updated stagnant company website which had been left idle for 2yrs. This had a positive response from customers and company awareness  Delegated and assigned tasks to staff members Managing day to day workflow of my team Fostered a positive working environment through open communication

 Dealing with inbound queries both internally and externally. Helping Account Manger to complete paperwork for sales completed. Taking sales queries and passing them onto the Account Manager. Fill in for Account Manager when on annual leave. Ensuring all customer enqueries are dealt with and resolved as quickly as possible.