Shabeena Shafiulla Email & Phone Number

Solution-oriented professional with 13 years of experience in Business Analysis, Product Development, Client Onboarding, Migrations, and End-to-End Change Implementation. Proven expertise in managing the entire project lifecycle, from inception to post-implementation support, with deep technical skills in business analysis, data management, and process improvementProfile Summary•Analytical and Problem-Solving Skills: Developed both short- and long-term solutions that positively impacted the organization. Analysed customer feedback from surveys and proposed actionable strategies to enhance customer experience.•Product Development BA: Collaborated with the product development team to gather requirements, analyse data, and justify business outcomes. Provided evidence to the Governance team to facilitate the approval or denial of product changes.•Migration and Implementation BA: Played a critical role in onboarding new clients from previous recordkeeping systems to new ones and migrating clients from legacy applications to modern platforms. Analysed process documentation, BRDs, and FRDs for migrations, and conducted gap analysis before onboarding clients.•Scrum Agile Methodology: Leveraged Scrum Agile methodology, serving primarily as a Business Analyst while also stepping into the Scrum Master role as needed, backed by relevant certifications. Excellent in writing user stories and mapping user journeys for automating processes.• Business Data Analysis: Skilfully analysed complex business data and translated it into actionable business insights. Conducted root cause analysis for production incidents, performed impact analysis, and provided interim workarounds to the business until permanent fixes or enhancements were implemented.•Statistical and AI/ML Concepts: Possess a strong grasp of statistical methods and AI/ML concepts, supported by an executive advanced certification in data analytics. Have a keen interest in AI and ML, applying these skills in current product development. Automated manual activities for internal users by integrating applications and embedding buttons for easy issue and enhancement reporting, requiring minimal user intervention to populate information.• Database & API Management: Skilled in database concepts, executing SQL queries, &integrating APIs. Understand various types of data, both structured and unstructured, & RDBMS concepts. • Skilled in building strong relationships with clients, third parties, internal & external teams.