A dedicated and versatile IT professional with a strong foundation in cloud computing, remote desktop support, and Linux administration. With hands-on experience in managing AWS cloud services like IAM, EC2, RDS, VPC, Route53, S3, Certificate Manager, Secrets Manager, CloudWatch, CloudFront, CloudFormation and Billing and Cost Management. I am adept at providing technical support, troubleshooting cloud infrastructure, and assisting customers with cloud-based applications and services.In addition to my cloud expertise, I possess strong skills in remote desktop support, including resolving software, hardware, and network-related issues. I am proficient in using remote access tools (e.g., RDP, TeamViewer) to provide seamless technical assistance, manage user accounts, and ensure optimal system performance for end-users. I have experience with various operating systems, networking configurations, and security practices, enabling me to troubleshoot connectivity issues and support users in both cloud and local environments.Moreover, I possess a foundational knowledge of Linux administration, including managing Linux servers, applying system updates, and automating tasks using shell scripting. I am proficient in configuring and maintaining Linux-based cloud instances and troubleshooting basic Linux system issues, making me well-suited for environments that rely on open-source operating systems.With a strong problem-solving mindset and excellent communication skills, I am committed to providing efficient and reliable support across cloud, desktop, and Linux environments, ensuring seamless operations and exceptional user experiences.