• Focal Point of IT for the organization representing NAKILAT IT Team.• Experienced working on the ticketing system (Manage Engine) to record and maintain issues in a timely manner.• Apply OS Patches and upgrades on a regular basis using Manage Engine Desktop central 10 and ensures company compliance in terms of patches and updates.• All the Desktop related issues and Active directory user management tasks.• Assist Nakilat team for procurement, installation and maintenance of IT Infrastructure• Consult with the Infrastructure and Business application team to resolve incidents.• Assist in the equipment deliveries and software licensing compliance.• Responsible for implementing and supporting the disaster recovery process to ensure business continuity.• Installing, maintaining and managing of print server (MYQ)• Cisco phone management using CUCM (Cisco Unified call manager)• Enrolling & managing devices (Mobile / Laptop/Desktop) in Microsoft Intune (Azure)• Installation and troubleshoot support for Office 365 and other business applications like SAP, Primavera, AutoCAD etc.• Asset management and Documentation.• Represent IT Department during the internal and external Audit.• Conducting and presenting training sessions for new joiners to provide trainings on IT related topics.

• Focal Point of Nakilat IT for the entire organization.• Apply OS Patches and upgrades on a regular basis using Manage Engine Desktop central 10 and ensures company compliance in terms of patches and updates.• Assist Nakilat team for procurement, installation and maintenance of IT Infrastructure• Consult with the Infrastructure and Business application team to resolve incidents.• Assist in the equipment deliveries and software licensing compliance.• Responsible for implementing and supporting the disaster recovery process to ensure business continuity.• Installing, maintaining and managing of print server (MYQ)• Represent IT Department during the internal and external Audit.• Cisco phone management using CUCM (Cisco Unified call manager)• Enrolling & managing devices (Mobile / Laptop/Desktop) in Microsoft Intune (Azure)• Installation and troubleshoot support for Office 365.

• Troubleshooting IT issues upon service desk (Manage Engine) requests as second level escalations• Installing, Configuring and Troubleshooting of IT equipment’s throughout the organization• Installing, Configuring and Troubleshooting of BMW/JLR SDD for programming cars• Active Directory Management tasks • Managing and Troubleshooting of NAS (Local Storage), IP Cameras, and Wi-Fi Access points• Symantec Backup and recovery • Exposure to tape drive and Robotic Backup libraries (IBM TS4500)• Focal point for all the BMW applications (Autoline, ISTA, ISTA-P, AIR, ETK, KSD) • Testing and supervision of cabling works done across the organization• Communicate with vendors for hardware acquisitions and services, request for quotations, purchase orders and ensure deliverables are met

• Acts as the first level support for the clients remotely with quick turnaround time. • Raising service calls using staffware against the customer issues received via Email/Sols/Phone. • Managing user profiles. • Managing Print server, removing print queues and managing print credits. • Backup and Restoration using Commvault and Symantec. • Direct interaction with the UK Resident engineers for sorting the issues reported as per the categorization.• Pod Cop within the Team to manage the busy hours.• Conducting Technical trainings for the team members.

• Managed all LAN infrastructures for the firm. • Troubleshooting problems with networks, Operating systems and any other hardware related issues.• Install, Configure, and Administration of Windows based DNS and DHCP Servers.• Implementation and Administration of Windows 2003 Active Directory.• Creating Custom Group Policies and Securing the Domain