Shabnam Ayrom Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Use the QA Conduct Framework to check all collateral, documentation and processes of products• Ensuring QA/Assurance Programme cycles and time frames are met• Identify deficiencies with adherence to regulatory compliance, policy and process, record findings, provide reporting and relevant data to Conduct and Product Managers so that deficiencies can be remediated• Record deficiencies, duplicates or anomalies, and where possible recommend changes• Staff training

Auckland, New Zealand

• Identify project goals, research methods, variables, and other test parameters• Collect data, perform analysis and offer recommendations on evaluating the project for the management and relevant teams• Developed and documented the customer complaint managing procedure • Documented Research Analysis Report for the Customer Experience, Marketing and Sales Teams• Close cooperation with customer experience, marketing and sales teams in the implementation strategy• Continuous market research, tracking innovation, searching for promising areas for development

Auckland, New Zealand

• Loyalty program support• Updating databases• CRM Management

Vice Rector Office Of Student Affairs

• Gathered, designed and analysed data to draw both qualitative and quantitative conclusions• Assessing documents and preparing hand-outs for presentation to management• Resolving students’ registration issues through the university's registration department and vice rector's office• Coordinate students’ financial interactions between accounting office and students• Responsible for Social Media Development

Registrar'S Office

• Evaluating the documents of undergraduate applicants for admission• Finalizing and sending admission and invitation letter to international students

Cyprus

• Proceeding the Immigration steps• Handling critical customer complaints received via Social Media, Contact Center and other sources. Identifying process/operational gaps and ensuring such issues are fixed to minimize customer complaints• Confirmation of diplomas• Making Student Id cards and the related procedure• Helping students to feel secure and giving them the necessary information• Coordinate between bank sector and student office in order to facilitate the obtaining of credit bank procedures more easier for students.

Tehran

• Preparing reports on probable profit and loss of project• Preparing documents in Primavera enterprise software• Perform the duties assigned by the managing director of the company• Make preparation for holding employer-consultant meetings to secure the rights and interests of the company and projects

Tehran Province, Iran

• Producing and presenting various reports, presentations, analyses, correspondence and documentation• Conducting process adherence assessments to ensure customer service processes are implemented and continuously improved across the business units• Conducting fleet allocation analysis within different depots, reporting on all findings, identifying and tracking areas for improvement

Doctor Of Philosophy (Phd), Business Administration And Management, General

Master'S Degree, Business Administration And Management, General

Graduated with Honors in an university with medium of English instruction, Minored in Management in all aspects.

Bachelor, Industrial Engineering(System Analysis)

the specialization in system analysis covered courses: System analysis/Quality control/project Control/Simulation and etc.