·       Ensured prompt and courteous attention to guests throughout their stay.·       Monitored customer feedback surveys and implemented improvements based on results.·       Maintained rigorous quality control, hygiene, health, and safety standards.·       Conducted staff training in customer service and safety protocols.·       Fostered productive relationships with employees.·       Oversaw recruitment, interviews, and new employee onboarding.·       Efficiently handled guest reservations and confirmed bookings.·       Mentored new team members, sharing best practices for client and guest service.·       Gathered feedback through questionnaires to assess guest satisfaction levels.·       Resolved guest complaints with empathy and offered complimentary services when needed.·       Conducted thorough inspections of hotel rooms and public spaces to ensure cleanliness and identify maintenance needs.·       Managed multi-line telephone inquiries, providing accurate information and addressing inquiries professionally.·       Regularly inspected interior and exterior areas of the property, promptly addressing maintenance issues.·       Coordinated reservations received via direct calls, communicating room availability effectively.